All About Plumbing & Septic
All About Plumbing & Septic
All About Plumbing & Septic is a local, family owned business, with technicians that have over 20-30 years experience, that helps you solve all of your plumbing and septic needs by providing clean, professional and friendly technicians with state-of-the-art equipment. As a company you can rely on, we complete jobs on time and offer work you can trust. We work with efficiency paired with good, old fashioned honest service. Our state-of-the-art equipment such as our video inspection camera and locator takes the guess work out of finding your problem and allows us to pinpoint the exact location of your drain problems, eliminating extra work and cost in the process. We are licensed professionals who are trained to respect you and your home. We offer 24/7 service at no extra charge. Your call will always be answered by an All About Plumbing & Septic employee and not an answering service or voicemail. We also offer free estimates and upfront pricing to avoid any unpleasant surprises when your job is completed. Don't wait until the next day to solve an immediate plumbing problem. From broken pipes to backed up drains, plumbing or septic emergencies wait for nobody. Keep a small mess from becoming a complete catastrophe by calling the experienced professionals at All About Plumbing & Septic, no matter when you need us. We are experienced in all matters involving water and drainage. There are no plumbing services that we exclude. Experienced service dedicated to your satisfaction. You can rest easy knowing you are receiving the best possible plumbing service from us. Discounts are also available to make our great prices even more affordable. Additional email- septic@allaboutplumbingnc.com
"Our septic tank pump went out last Friday evening. The following morning, I called the office and spoke with a friendly and professional receptionist, who told me that they had immediate availability, and that someone could probably come out that same afternoon. Unfortunately, they weren't actually able to come out until Monday afternoon, two days later, at which time they diagnosed a possible electrical issue, and recommended that I consult with an electrician before proceeding any further. So I had the electrical problem fixed the very next morning, and immediately called All About Septic after that to schedule my pump replacement. Unfortunately again, they did not make it back to my house until late the next day. and then they encountered an unexpected complication. And because darkness was approaching, and also because they had gotten such a late start, they were not able to make it back until late the next day again, because they chose to prioritize another job over ours. When I communicated my dissatisfaction with one of the owners about this, he said that it wouldn't be right to delay another customer job by one day, by keeping my project at the top of their priority list. My question for your management team is, which is worse, delaying someone else's job by just one day, or further delaying my job to day six? I think the answer is obvious, and in my opinion, this company was not exercising common sense in that regard. And keep in mind that for six days, because your management team willfully chose not to make our job your top priority, we were not able to shower, do laundry, run the dishwasher, or take any showers for that entire length of time. If you want to improve the customer experience, you might want to reconsider how you prioritize your jobs. Another issue is that the cost of this job was shockingly high at just under 3K, but I understand that the cost of labor and materials has risen significantly over the past couple of years, so obviously there is nothing anyone can do about that. But I was disappointed that I had to replace my last pump after only 3.5 years, which was also installed by All about Septic at the end of 2018. I am giving an average rating because, as far as I know, they apparently did do the job correctly, and also diagnosed and fixed an additional electrical problem at no extra charge. And their technicians, office staff, and management were polite and professional, for the most part. The only thing that really did rub me the wrong way in my interactions with them was when the lead technician made a special point of telling me that it would cost me an additional $283 just to disconnect the pump. It wasn't until after I called the office to protest this charge that I was finally informed by the technician that the charge would be taken off after I agreed to the new pump installation. This was just very poor communication, plain and simple. I do think that this is a good company, as the many positive reviews here are a testament to that, but for whatever reason, my experience with them just did not go smoothly at all. I do believe that the rating for my experience with this company is both accurate and fair, as I was trying my best to be cognizant of noting both the positive and negative aspects of the overall experience."
Mark R on August 2022
All About Plumbing & Septic is a local, family owned business, with technicians that have over 20-30 years experience, that helps you solve all of your plumbing and septic needs by providing clean, professional and friendly technicians with state-of-the-art equipment. As a company you can rely on, we complete jobs on time and offer work you can trust. We work with efficiency paired with good, old fashioned honest service. Our state-of-the-art equipment such as our video inspection camera and locator takes the guess work out of finding your problem and allows us to pinpoint the exact location of your drain problems, eliminating extra work and cost in the process. We are licensed professionals who are trained to respect you and your home. We offer 24/7 service at no extra charge. Your call will always be answered by an All About Plumbing & Septic employee and not an answering service or voicemail. We also offer free estimates and upfront pricing to avoid any unpleasant surprises when your job is completed. Don't wait until the next day to solve an immediate plumbing problem. From broken pipes to backed up drains, plumbing or septic emergencies wait for nobody. Keep a small mess from becoming a complete catastrophe by calling the experienced professionals at All About Plumbing & Septic, no matter when you need us. We are experienced in all matters involving water and drainage. There are no plumbing services that we exclude. Experienced service dedicated to your satisfaction. You can rest easy knowing you are receiving the best possible plumbing service from us. Discounts are also available to make our great prices even more affordable. Additional email- septic@allaboutplumbingnc.com
"Our septic tank pump went out last Friday evening. The following morning, I called the office and spoke with a friendly and professional receptionist, who told me that they had immediate availability, and that someone could probably come out that same afternoon. Unfortunately, they weren't actually able to come out until Monday afternoon, two days later, at which time they diagnosed a possible electrical issue, and recommended that I consult with an electrician before proceeding any further. So I had the electrical problem fixed the very next morning, and immediately called All About Septic after that to schedule my pump replacement. Unfortunately again, they did not make it back to my house until late the next day. and then they encountered an unexpected complication. And because darkness was approaching, and also because they had gotten such a late start, they were not able to make it back until late the next day again, because they chose to prioritize another job over ours. When I communicated my dissatisfaction with one of the owners about this, he said that it wouldn't be right to delay another customer job by one day, by keeping my project at the top of their priority list. My question for your management team is, which is worse, delaying someone else's job by just one day, or further delaying my job to day six? I think the answer is obvious, and in my opinion, this company was not exercising common sense in that regard. And keep in mind that for six days, because your management team willfully chose not to make our job your top priority, we were not able to shower, do laundry, run the dishwasher, or take any showers for that entire length of time. If you want to improve the customer experience, you might want to reconsider how you prioritize your jobs. Another issue is that the cost of this job was shockingly high at just under 3K, but I understand that the cost of labor and materials has risen significantly over the past couple of years, so obviously there is nothing anyone can do about that. But I was disappointed that I had to replace my last pump after only 3.5 years, which was also installed by All about Septic at the end of 2018. I am giving an average rating because, as far as I know, they apparently did do the job correctly, and also diagnosed and fixed an additional electrical problem at no extra charge. And their technicians, office staff, and management were polite and professional, for the most part. The only thing that really did rub me the wrong way in my interactions with them was when the lead technician made a special point of telling me that it would cost me an additional $283 just to disconnect the pump. It wasn't until after I called the office to protest this charge that I was finally informed by the technician that the charge would be taken off after I agreed to the new pump installation. This was just very poor communication, plain and simple. I do think that this is a good company, as the many positive reviews here are a testament to that, but for whatever reason, my experience with them just did not go smoothly at all. I do believe that the rating for my experience with this company is both accurate and fair, as I was trying my best to be cognizant of noting both the positive and negative aspects of the overall experience."
Mark R on August 2022
