Get matched with top fireplace mantel installers in Boxborough, MA

"Initial sales process went well. Estimate included itemized pricing of each window. Financing explained (and written) in clear simple language. Installation was when things started going downhill. Our most expensive large bay window was installed with a broken lock. It would was the installer who actually brought it to our attention. We were told customer service would follow up with us. A bathroom screen had a hole in it. Again installer was aware of problem. Overall installation was sloppy. I received an email from a Window World rep requesting a review. We told the rep about our unresolved issues with installation and told her a review would be forthcoming after we heard from customer service. This person apologized and again told us a customer service rep would call us That was on Feb 11 2022. No word yet from customer service. Not happy and cannot recommend."

"So I gave a C rating but honestly my experience was worse. I chose to gave a C because I understand that during the pandemic home contracting work has spiked and most of these folks are really busy. That being said.. I contacted RBM through Angies list on 8/14 and they responded saying they would love to come give me an estimate asking me for my address, I gave them my availability and asked when they would like to come out to give me the estimate but did not receive a reply. On 8/18 I receive an "OK" message but nothing else. On 8/19 I responded again and asked if they still were interested in coming out and giving me an estimate and they responded "YES". So I again provided my availability and was told to text the address to a phone number "978-87X-XXX8" (I blocked out part of the number for privacy reasons). I texted the requested information and received back "OK". On 8/24 after five days of silence on both Text and Angie's list, I again sent a message trying to follow up with getting the estimate but did not receive a response. As of 9/14 I still have not received response to my communication on 8/24. I am disappointed because honestly if they had just communicated that "Hey we are too busy" I would have understood. ANYTHING would have been preferable to the silence I received. I am sure they are probably great people but right now my personal grade for them is "F", I rated them a "C" because I did not experience any loss other than time and have since accepted the bid from another contractor for the work. Do better, the next person to bother leaving a review may give you the "F" you deserve if you treat them the same way."

"I would NEVER recommend this company. They should not be representing Mass Save. The person that came to my house lied about everything he told me. Then the insulation people messed up my sprinkler system installing insulation in my cellar. The prices I was quoted for a hybrid hot water heater were completely out of line, by thousands of dollars. The information I was given regarding mini splits was totally incorrect. I repeat do not have this company come to your house!!"

"The entire process of dealing with Norm B & Sons was fantasti!. We contacted Norm for a price to wallpaper and accent wall an appointment was setup to get a quote. The person came by as promised and on time! When Norm and Ralph came to do the job they were on time and schedule. The wallpaper came out perfect. I would highly recommend Norm B & Sons you will not be disappointed."

"Sam Rosario Construction is NOT licensed, he's NOT insured, he is NOT an insurance expert and he doesn't offer any warranties. His contract doesn't meet Mass Law requirements. His crew is paid in cash and they aren't protected by Workman's Comp. Check for yourself at madpl.mylicense(dot)com/Verification/Search.aspx All you really need is his name, the following categories and "MA" to see that he is not licensed. "Builders License" "Construction Supervisor""

"I emphatically urge you to avoid Richard Kumpel (RBK Enterprises). My partner and I hired Richard for a gut-reno of our home. We are currently in the process of taking Richard to court. He disappeared several months ago, with work still incomplete and with over $20,000 of our money, which we had pre-paid him for that work. We have also discovered that Richard violated code in several instances and we are in the process of filling a complaint with the Massachusetts Department of Public Safety against his contractor license."