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"Fabulous The team did a great job."

"4 Years later, we are finally done with our “12 to 14 week project” that started with S&W Kitchens. This is after they abandoned our project, we had to get an attorney involved, and hire a different contractor to complete the project. Before the design was finalized, we reduced the scope of the project to pull out some major items. S&W revised their price for the project based on the changes we made. Despite the scope being significantly reduced, they came back with a price well above the initial numbers that had a greater scope. The information communicated from the office to their field was mostly inaccurate and caused issues. Due to the lack of organization, poor communication, inaccurate documents, we lost count of how many times things needed to be reworked. You would think a company being in business for 40+ years and having multiple locations throughout central Florida; organization, management, and communication would be their strong suit. We had 3 different superintendents over the life of the project. We had to constantly keep stepping in to get things corrected multiple times and keep things moving along. It would still be going on had we not done that. We needed to get the head of the field out of Orlando involved. Our thoughts were this would get things back on track. Reflecting on everything now, it accomplished nothing, dug the hole deeper, and wasted more time. We tried to get both owners, out of Palm Harbor and Orlando, involved to address the issues. That also yielded no positive results. The root of all the issues that were experienced trace straight back to ownership. This was a top-down issue where their decisions to have the personal in the roles they were in did not allow for things to work. When the owner describes in their online professional profile, playing multiple rounds of golf each week and walking their dog everywhere, you start to question if their priorities are focused on their business. Having company “retreats” in Utah where no one could be reached for a week when issues were occurring on the project was another upper-level decision we were surprised to see. Everyone we worked with appeared to have good intentions. They were just tasked with responsibilities that were outside of their own skill sets or limited by what management/ownership would allow them to do. As an example, having the designer get involved with coordinating, scheduling, or ordering of materials did not yield a good result. Stick to design, where their strengths are and nothing more would have helped. We wish we had known what we were in for prior. Had someone shared this type of experience, we would have sought out a different company. Our project was wrapped up in July 2024 by a different contractor who did an awesome job. This was 4 years after we started vs. the 12-14 weeks in the contract. During the first 15 months of our project, I witnessed a 25-story mid-rise go up from caissons set to occupancy and a high-end custom home go from foundation to the homeowners moving in. If you are considering having S&W Kitchens do your project, hopefully, our experience shares more insight into what can occur."

"Very well and done promptly"

"Lucas' crew came, started and completed the job when promised. We were not at home during the process as removal of the "popcorn from the ceiling is a very messy job. Lucas cleaned up well afterwards and left our little villa looking MUCH BETTER! Thanks for such a professional job."

"Handled scheduling and problems as they came up like a pro."

"Very good! Looks great!"

"They attended our request on time, made their job excellent even so more than you expected. If it is necessary gives warranty they responded as soon as they can."

"Grandview did an excellent job of remodeling our kitchen. We had visited two other kitchen remodelers before stopping by Grandview. At the first remodeler, the staff never helped us even though we looked around the showroom for 15 minutes. At the second, the staff was very helpful and generated a quick ballpark estimate of what our remodel would cost, but it turned out to be too pricey relative to the value of our home. When we walked into the Grandview showroom, we were immediately greeted by Joel, who talked to us about our needs and wants for the project. He started creating a plan which met our desires and was within our budget. He and his sister Susana (it is a family business) then visited our home to take measurements and look at what exactly we currently had and came up with additional suggestions for the project. Grandview then sent their electrician/plumber James (yes, he’s licensed in both trades) to review placement of lighting, electrical devices, outlets and switches and answer any questions we had. He was very helpful and based on his experience made suggestions on some lighting options we were unsure about. After a few more visits to the showroom to iron out details and select colors and components we signed the contract. The entire project was handled professionally from initial concepts and estimates to final plans and renderings through removal of old cabinets, counters, etc. and installation of new cabinets, counters, backsplashes, lighting, plumbing and reinstallation of our recently purchased appliances. Joel and Susana were always available to us during the entire project to answer questions, and they immediately took care of the few issues that arose. They were always professional and pleasure to talk with. The few glitches in the process (two cabinets that arrived damaged, incorrect drawer fronts supplied by the manufacturer and a shelf unit that fell off the delivery truck lift gate) were taken care of as quickly as the supply chain allowed (this is a time of major supply chain disruptions) and of course without cost to us. None of these issues were Grandview’s fault. Their installers, Randy and Steve, were absolutely superb and quickly took care of the few minor installation issues that popped up to our complete satisfaction. I later found out that Grandview had also remodeled my cousin’s kitchen, and she was also as impressed by their professionalism and quality of work as my wife and I were."

"On time, professional, friendly, quick. In and out with no issues."