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"Dear Michael & Son Customer Service Team, I am writing to formally express my disappointment and frustration with the lack of service I received today. As a customer enrolled in your Unlimited Service Plan, I expect timely communication, reliability, and a basic level of professionalism. Unfortunately, today?s experience fell well below those expectations. The service provided was inadequate, and the lack of follow-through and responsiveness was unacceptable?especially for a customer paying for a premium plan that is advertised as offering priority care and peace of mind. Being on the Unlimited Plan was a key factor in my decision to continue doing business with your company. Experiences like this call that decision into question. I did not feel valued as a customer, nor did I receive the level of service your company promotes. I would appreciate a follow-up to discuss this matter and understand how you intend to resolve it. "

"The minimum of work was done. Head gardener complained of his crew who spent most of the day sitting in the shade. Telephone or text messages to the main landscaper took days and days for brief responses. The growing/watering directions went unsaid. There was no check up by the management afterwards. A tree planted too deeply is dying. Replacement of dead plants seemed to cause a problem and we ended up replacing them ourselves."

"Great crew, happy and on site owner. I would definitely hire again."

"Mark has been closing my pool for several years, and I was always satisfied. He would show up on time, and did a good job, after which I would pay him...never a problem. This spring my pool pump needed repair, as the motor was shot. We agreed on a price, $475 including labor. Mark wanted the money up-front, as he needed to purchase the pump motor. This should have been a warning sign...however, since I’d had good experiences with him in the past, I gave him the check. He promptly deposited the check (April 19th) and since then has become virtually unreachable. I have sent him many text messages and Voice mails, querying the status of the repair. Only once, when I called from a landline at my work, did Mark actually answer the phone (I suspect because caller ID didn’t identify me as the caller). He gave me some excuse that his supplier had sent him the wrong part, but he would take care of it and do the repair next Tuesday. Needless to say he never showed up. In the meantime I’ve found several reports online of similar occurrences, where Mark takes a check and then just disappears. It is truly disappointing that he would do this."