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"Good service!"

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.\n

"They are responsive under short notice, great cleaning service, very respectful and offer affordable prices."

"Great service from start to finish. My rugs were cleaned thoroughly, and they smell fresh and look fantastic!"

We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business!

"After receiving a totally outrageous quote from Stanley Steemer (which was double the amount they charged me last year), I decided to give New York Carpet Cleaning a try, and I'm so glad I did! My experience was excellent. I live in a second floor walk-up and have wall-to-wall light beige carpeting. From the very first contact, NY Carpet Cleaning was extremely responsive and professional. The pre-appointment confirmations, e-mail and text updates put me at ease. The cleaning professionals were extremely punctual, polite and friendly. They took the time to explain each step of the process to me as it was happening. They explained in detail how the machinery worked and even helped me to move my storage chest and coffee table. They paid great attention to every detail and were extremely thorough. They did not rush the job at all. It was obvious that they took great pride in their jobs. My carpet looks great!! I absolutely got my money's worth. NY Carpet Cleaning has just gained a customer for life. It's pretty nice when a company exceeds my expectations. I don't experience that a lot."

"It went very well. The owner was friendly and professional and provided a thorough explanation of the process being used. I would definitely recommend this company."

"I clearly informed the provider about the size of my house (basement, first floor, second floor - I excluded two rooms so second floor was two bathrooms, bedroom, hallway). Brent came on time and worked for 4 hours. I asked if he was working alone and he stated that an assistant was expected. Assistant never came. Brent did a good job with the areas he attended to, but I discovered more and more BASIC things that had not been done, not had Brent said anything about needing to return another day or something like that. NOT DONE: toilet bowls and toilet seats were not cleaned, toilet tank cover not wiped down. FLOORS WERE NOT MOPPED.*Many kitchen countertops were NOT WIPED DOWN.* When I reached out to Brent about this later in the day, he was extremely defensive. He stated that he'd cleaned for 4 hours (true) and suggested that should be sufficient. Despite my listing clearly the BASIC things that were not done, he tried to deny that the were reasonable expectations. (Wiping down the kitchen countertops is not a given in a house cleaning??). I reminded him that an assistant was supposed to work alongside him and never did - had the assistant been there, the work would have gotten done. If Brent became aware at some point that he couldn't reasonably finish the job for the quoted price ($225) or the time he had, HE SHOULD HAVE JUST SIMPLY STATED THIS TO ME, not deny it and try to justify his omissions. Stupidly, I sent him a tip of $35 before I saw clearly how much had not been done. I requested a partial refund. Haven't heard from him."

"They were very responsive. They called me when they were running late, and did a thorough job and everything looks much better than before!"

"I had a large stained area that I needed to be removed from my couch, they were easy to schedule and flexible about timing, and honest about what part of the stain might not be able to be cleaned, although it did come out! They cleaned the whole couch in under an hour on the spot, well worth the money."