Get matched with top range hood installers in Carlisle, MA

"Atlas Glen-mor I’ll give you the quick facts on Atlas Glen-mor if you have time please read the full history below. Facts • I used to pay a premium price for auto-refills. Despite this, Atlas Glen-mor let my tank run out of oil during the coldest week we have had in New England for years. • I was put on hold for 45 minutes each time I called Atlas Glen-mor (I had to call at least 8 times in the span of 24 hours). • Atlas Glen-mor didn’t care that I have two kids (ages 5 and 8) and that we had to leave our home because temperatures reached 31 F inside the house. • Atlas Glen-mor will not give you a time estimate when they will come to your house. Furthermore, they do not call the second phone number on file, if you don’t answer their first and only call to let you know they are coming to your house. • Our basement pipes froze and a pipe in my living room broke, due to my house not having heat for days during the coldest week in New England. I had to pay close to $1,000 for a plumber to come at 11pm Saturday night to fix my broken pipes. There is damage in my living room floor, basement ceiling and wall. All due to the fact that Atlas Glen-mor left me with no oil and “couldn’t” get me service on the same day. • Atlas Glen-mor never came to prime my system, I had to pay $200 for “emergency service” to another oil company that sent someone 2 hours after I called for help, while Atlas Glen-mor, my oil company for the past 8 years, didn’t send someone for over 48 hours. • Bottom line: as a result of Atlas Glen-mor’s incompetence and negligence, my kids and I had to leave our home for 4 full days and I had to spend thousands of dollars simply because Atlas Glen-mor let my tank run out of oil. Atlas Glen-mor has the worst customer service I have ever experienced. The Full Story On Tuesday January 02, 2018 I ran out of oil. After 45 minutes on hold waiting to speak to my oil company, Atlas Glen-mor, I was informed the earliest I could get service was Friday (2 days later). When I told them that I ran out of oil they, told me I was already in the schedule to get a refill on Wednesday. I want to emphasize: they agreed to an oil refill only because I was already on their schedule, not because they let my tank run out of oil or because I have two kids (5 and 8) and it was the coldest week in New England. Finally, Wednesday afternoon, a driver comes and fills up my tank, but to my surprise he doesn’t know how to prime it so now I had oil but still no heat. After another 45 minutes on hold, I was told the earliest they could come was Friday, even though I told them my kids and myself had to leave my house since temperatures had dropped too low to stay (31 F inside the house). I asked if they could give me a time frame on Friday, so I could make sure to be there, their answer was “NO, we will call you.” Then I asked: can you let me know 20 minutes before coming so I can make sure I get there? Their answer was “we will call you before going to your home” period. So, Wednesday night the kids and I had to leave our home, Friday morning comes and I get a message from my husband saying he has a missed call on his cell phone. Sure enough, it was the oil company—they didn’t call me, they called my husband. I rushed home only to have missed them by 10 minutes (according to my neighbor) so I called again and after 45 minutes on hold the lady tells me I missed the service visit and that now I had to wait until Monday to get someone to my house to prime. At this point I was crying on the phone, asking her why they called my husband’s cell phone and not mine, and if they didn’t get an answer why didn’t they call my cell phone if both numbers are on file. She replied “we don’t have time to call another number.” I started calling other oil companies around my area, to my surprise they all answered the phone on the spot—no waiting times. One company tells me they have an emergency service and they could come prime it that same afternoon and they would call me 20 – 25 minutes before coming so I would have enough time to get there. I am not their customer and they treated me 100% better than my oil company for the last 8 years. I had to pay them $200 for a service that’s included with my oil company, but at least I got my heat again Friday night. The house was so cold (31 F inside) that we couldn’t stay, we had to sleep out of our home another night. We came back Saturday afternoon to find that the pipes in my basement had frozen and a pipe in my living room broke. Now we have water in our living room, the basement ceiling broke and we have water in our finished basement too. We had to call a plumber that stayed with us until 2am Sunday, helping us repair and unfreeze our pipes. I had to pay him close to $1,000 and I still don’t know how much is the cost for all the damage to my basement ceiling and walls. In summary, during one of the coldest storms in NE history, every company apart from Atlas Glen-mor was trying to help people that were not even their loyal customers, while my company for the last 8 years treated me as an afterthought, and in the process caused thousands of dollars in damage to my house. THANK YOU Atlas Glen-mor for the worst customer service I have ever experienced."

"Did a good job on the kitchen cabinets and walls came out good new floor installed came out good kitchen window was installed fine but the wood trim very disappointed when removing wood trim to replace window installation was good but when trim was put back on what a disappointment they put the trim on and siliconed the openings so mwater and air would not come in silicone all over the wood nail holes were covered with silicone instead of wood filler wife and I were very disappointed he was suppose to clean and remove soot from wood and then refinish per insurance estimate he told me he did not put it in his estimate so in order to fix it I would have to pay to have it done the quality of the trim is not professional work see enclosed photos"

"Rich did a fantastic job repairing the exterior and interior stairs. The stairs are in great shape now. Rich provided a detailed written estimate within a few days. A detailed estimate is hard to get lately. The job went very well. I highly recommend Rich if you need a carpenter."

"For the past two months, I've been having problems with my Buderus propane furnace. I called Whitney Oil for service because they originally installed it when I brought my unit six years ago. First it died on a Friday afternoon and wouldn't work at all. They determined the control unit was bad, but I had to go an entire weekend without heat until they could obtain one from their supplier and replace it. That seemed to solve that problem. Then it started spitting out soot, which indicates incomplete combustion and could be a serious health hazard. They eventually decided it had the wrong orifice and changed it, which seemed to work. Then it started triggering over and over again when it tried to light. I could hear it trying multiple times, sometimes for a couple of minutes, before it would finally light. They tried a number of things and finally replaced the gas pressure valve. Then the soot problem recurred, only much worse than before. All this time, the flame was never the bright blue color you expect, but rather a yellow-orange. They thought there might be a draft problem, so my condo maintenance man got involved, went up on the roof and examined the chimney, but couldn't find any thing to explain the poor performance, just a lot of soot. They would come, clean it out, and then a couple of days later, the soot would be back. It got to the point where I dreaded calling them, thinking that they might have me pegged as a chronic complainer, but every time I called, they sent someone over who spent a considerable amount of time trying to figure out what was going on. Finally, despite all their efforts, I had another episode where it stopped working late at night and finally, I got fed up and asked them to replace the unit. Barry Whitney offered me a brand new furnace (the same model as he has in his own house), at cost. And he didn't charge me for the 40-50 man hours his team spent trying to get my 6-year-old furnace working properly because they didn't solve my problem. They don't know I'm posting this, but I wanted to let everyone know that Whitney is an honest and reliable company dedicated to quality customer service. HIGHLY RECOMMENDED!!!"

"Frangioso is simply the best. We had a tiny project; we were looking for a quartz remnant for a bathroom vanity countertop and they treated us as if we were purchasing ten times that amount. They went out of their way to meet us when they weren’t technically open, walked us through numerous remnants (they had a great selection) and perfectly installed the countertop. I’m a perfectionist and couldn’t find fault with anything. What amazing service and quality in craftsmanship."

"Sam Rosario Construction is NOT licensed, he's NOT insured, he is NOT an insurance expert and he doesn't offer any warranties. His contract doesn't meet Mass Law requirements. His crew is paid in cash and they aren't protected by Workman's Comp. Check for yourself at madpl.mylicense(dot)com/Verification/Search.aspx All you really need is his name, the following categories and "MA" to see that he is not licensed. "Builders License" "Construction Supervisor""

"Michael and his crew built a large addition to our house on what was once a walk up attic. The homeowners supplied approved prints, engaged the architect, and handled processing a variance with the city. Michael acquired the permit and provided the building/contracting services. The permit was acquired in August, work did not begin until November, and the permit was closed in September the following year. Overall, Michael’s direct employees (foreman, carpenters, and painters) did a good job; finish work was excellent. However, his subcontractors (plumbing, HVAC, electrician) repeatedly caused substantial trouble and showed a lack of care/understanding in their work. Plumbers shouldn’t pretend to be electricians, and HVAC contractors should engineer their install and follow manufacturer’s specifications - it’s not a guessing game. Michael himself was at times easy to deal with and understanding (like when our attic was flooded causing damage to the lower two floors), and other times patronizing and seemingly unaware of his own subs schedules. Poor project planning early on w/material lead times (windows) lead to no attic insulation over the winter & a pest infestation. Quoting & invoicing from Michael had double counted items and was obviously copied over from a previous project, while leaving out key items such as masonry work. Multiple mistakes set the project back and cost us time, sanity, comfort, and money (some of which was reimbursed). The list includes: frying the main thermostat (multiple times), shorting out the boiler control board, reversing hot/cold water lines, leaving water to the house mostly shutoff, the list goes on… None of these problems were identified by the contractors but left for us (homeowners) to discover in a string of unfortunate test scenarios during the evening. To Michael’s credit most were fixed reasonably quickly. The HVAC subs were probably the most consternating, repeatedly demonstrating a lack of understanding in their own profession which at several points nearly derailed the entire project. As the last laugh the project was ‘finished’ without ever testing the heat in the new 3rd floor, and the A/C system still struggles with low cooling demands. We would not recommend hiring them for a major addition. We do not trust their subcontractors. If you have a simple painting, carpentry, bathroom, or kitchen renos they can probably handle it."