HD Exteriors
HD Exteriors
From our initial meeting to the completion of your project, our number one goal is to exceed your expectations. We install economical projects with great resell value along with large outdoor living staycations. When you choose to work with us, you get a project manager to communicate important information and oversee the installation of your project. Before we can begin construction, there are many tasks that must be completed. We do this efficiently by using project, customer service and communication tools and technologies along with a great staff that all share the same vision of excellence. Below are the steps we take to ensure you are 100% satisfied with your choice.
"My deck replacement project was a guinea pig of HD exterior’s non-validated new crew (Owner admitted that he hired a new carpenter crew). This is a serious quality control issue. The estimated price was median based on few quotes. The actual build started on 9/21 and ended on 10/17 due to multiple issues. It seems like HD exterior is “busy” enough that they are no longer caring about their reputation as you see from older reviews. It was acceptable that current pandemic caused a broken communication between employees within company. However, I captured multiple typos and errors during the documentation and permitting stage (e.g. HOA). During the construction stage, I highly recommend to watch and appeal the daily progress to ensure the quality work, or they will miss something or conceal what they made a mistake. Until I ask a question, I didn’t received any explanation about entire actual build process. After their “proposed completion” on 10/5/20, there was “no final walkthrough with the company staff” on over $14k project. I found 20+ error and issue points (e.g. missing caps, misalignment, non-secured post, and more), but just received finance approval signature request over email and I recognized my deck was completed. Simply, HD exterior crew ran away. These crews are trespassed my backyard without checking in and randomly visited without notice (I thought it is a normal process, but it was not!). Finally, the majority of issues are resolved after direct communication with the owner of this company. If you are looking for a professional detailed work, this is not a right company who left tons of construction debris, screws and nails in my backyard (doesn’t understand the meaning of cleaning for their work).The crew was not careful with handling materials that I’m still seeing popped out nails, screws, cracks, and temporarily covered holes on lumbers and materials due to their mistake. “Necessary post work for owner after the construction” – I had to wash gravel yard and filtered all debris from it. Used shop vac to clean up composite debris. Filled sunken holes around posts and removed all abandoned dirt. Overall, I have a deck that reflected my requested design, but having doubt on “how long it will last” now."
Caleb K on November 2020
From our initial meeting to the completion of your project, our number one goal is to exceed your expectations. We install economical projects with great resell value along with large outdoor living staycations. When you choose to work with us, you get a project manager to communicate important information and oversee the installation of your project. Before we can begin construction, there are many tasks that must be completed. We do this efficiently by using project, customer service and communication tools and technologies along with a great staff that all share the same vision of excellence. Below are the steps we take to ensure you are 100% satisfied with your choice.
"My deck replacement project was a guinea pig of HD exterior’s non-validated new crew (Owner admitted that he hired a new carpenter crew). This is a serious quality control issue. The estimated price was median based on few quotes. The actual build started on 9/21 and ended on 10/17 due to multiple issues. It seems like HD exterior is “busy” enough that they are no longer caring about their reputation as you see from older reviews. It was acceptable that current pandemic caused a broken communication between employees within company. However, I captured multiple typos and errors during the documentation and permitting stage (e.g. HOA). During the construction stage, I highly recommend to watch and appeal the daily progress to ensure the quality work, or they will miss something or conceal what they made a mistake. Until I ask a question, I didn’t received any explanation about entire actual build process. After their “proposed completion” on 10/5/20, there was “no final walkthrough with the company staff” on over $14k project. I found 20+ error and issue points (e.g. missing caps, misalignment, non-secured post, and more), but just received finance approval signature request over email and I recognized my deck was completed. Simply, HD exterior crew ran away. These crews are trespassed my backyard without checking in and randomly visited without notice (I thought it is a normal process, but it was not!). Finally, the majority of issues are resolved after direct communication with the owner of this company. If you are looking for a professional detailed work, this is not a right company who left tons of construction debris, screws and nails in my backyard (doesn’t understand the meaning of cleaning for their work).The crew was not careful with handling materials that I’m still seeing popped out nails, screws, cracks, and temporarily covered holes on lumbers and materials due to their mistake. “Necessary post work for owner after the construction” – I had to wash gravel yard and filtered all debris from it. Used shop vac to clean up composite debris. Filled sunken holes around posts and removed all abandoned dirt. Overall, I have a deck that reflected my requested design, but having doubt on “how long it will last” now."
Caleb K on November 2020
