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"This is going to be a bit long, but the situation warrants it. On Saturday, April 28th, I went into our basement and discovered the sewer backing up through our floor drain. I have never had to call a plumber before and clearly didn’t have time to research so I called the plumber closest to our home: Mr. Rooter. They said someone would be there within the hour and, mostly on time, someone showed up after an hour and a few minutes. Aaron H. was odd and bit off-putting but, whatever; there was poop in my basement. Aaron got his camera out and fairly quickly discovered that the previous owners (we’ve been there less than a year) had been flushing SOMETHING they shouldn’t have. My theory is Depends, but that’s a story for a different day. He says that he can’t push the clog through and we’ll have to schedule a different tech to come out with a different machine to blast it with high pressure water for $1000. Obviously, this wasn’t good news but so far, so good on the company’s part. Aaron gets a new cap for our pipe out of his truck and discovers that the new one doesn’t fit because the rim of the old had sort of rusted to the pipe and was stuck in there. He asked my husband for a hammer and chisel …what? That alarmed me slightly but I decided to remove myself from the situation because I’m not always the kindest under stress. I don’t know if my husband ended up giving him the tools or if he got something from his truck, but Aaron removed the stuck piece and let my husband know we were good to go. My husband went downstairs to check things out and … there was a hole in our pipe. It wasn’t leaking before, so it wasn’t there before, and it was right near the opening that Aaron had just been hacking away at, yet Aaron hemmed and hawed and didn’t want to take responsibility. First, he said that there was no way we could know that hole wasn’t there before (ummm … we had been down there all afternoon, staring at this pipe), then he said that when pipes get rusty, they get holes (right, but you slamming away it probably didn’t help). Aaron eventually offered up his boss’s cell number but was very nonchalant about the whole thing. Aaron left and my husband immediately called Mark, Aaron’s boss and the owner of this branch. Mark was a little wishy washy and uncaring too, but we tried to give him the benefit of the doubt; it was Saturday evening, he was home with his kids, and this wasn’t a call he wanted to get. Mark said he would come to our house on Monday, April 30th, which he did. Long story short on that end, Mark agreed to send someone out to fix the pipe and do their best to push the clog along without the water hose, mostly because they were going to have to cut into our drywall to get the machine into the basement. We set up our appointment for Wednesday, May 2nd, between 4p and 6p. At 5.30p, on May 2nd, we got a call that they were a bit behind but would be onsite within the hour. A little after 6.30p, I got a call that they were still behind but this time, they would DEFINITELY be onsite within the hour. Around 7.45p, I called to find out what was actually going on and they said the same thing: we’ll be there within the hour. At this point, I couldn’t wait until 9p for a plumber to show up (if they planned on showing up at all), so I rescheduled for Thursday, May 3rd. The first thing the tech, Nick, said on May 3rd was, “I’ve tried to get a hold of Mark a bunch of times, but he never answered or got back to me”. GREAT. I don’t know much about plumbing, but Mark had promised our pipe would be replaced with a Y pipe; Nick had not been told this and Nick would not do this. He went to the store and got whatever part he needed (shouldn’t that have been in his truck?) and got to work. He was able to push the clog through fairly easily, which I really appreciate, but also think is TOTAL bull, considering the THOUSAND DOLLAR LINE Aaron tried to feed us. He was also able to quickly replace our holey pipe with a new pipe, that was still not what we were promised by Mark. All in all, this was an already unfortunate circumstance, which we didn’t bring on ourselves, that was just exacerbated by Mr. Rooter. As much as I would like to give them big hurrahs for fixing our pipe, they broke it. And as grateful as I’d like to be that they could push the clog through without ripping a hole in our wall and charging us a thousand dollars, that was apparently a totally legit, normal, easy action that should have been done five days prior. 0/10, would not hire again."

"Nice people. Efficient. Really liked the crew. Willing to be flexible on the assignment."

"They done a great job and easy to work with and affordable. Everyone says that the porch looks nice."

"Complete kitchen remodel (cabinets, counters, sink/fixtures, adding electrical) and flooring replacement on 1st floor; new half bath vanity, top and faucet; outstanding customer support and attention to detail and quality by this team. They are customer-focused, adaptive, accommodating and professional. While there were delays as a major holiday approached, they did everything they could to complete this remodel to our satisfaction, on budget. There were also a few supply-chain issues but were handled fairly and the outcome was wonderful. Their showroom on the west side of Columbus is beautiful but their people (Roman, Diana, Daniel, Nazar, Igor and their team) and how we were treated also impressed us greatly. I really liked how they itemized each portion of the project where I could pick and choose portions I could do myself such as demolition and painting. This saved us several thousand dollars. I would not hesitate to use their services again."

"Went in quick and easy considering the age of the house."

"Mose installed interior doors and replaced all of the trim in a house that we were renovating for my parents. The craftsmanship was excellent."

"Juan Carlos did an amazing job. I was extremely impressed with how quickly he responded to my Angi's list request. He was working on my lawn the next day. He did an excellent job with leaf removal and lawn care. I would definitely hire him again!"

"I would leave 10 starts if I could. Communication and updates were great from start to finish. NIKO and MANUEL are absolutely wonderful. They worked my porch and patio projects start to finish. Both are very precise in their workmanship and such a pleasure to work with. Parks Sr. and Shawn were on top of everything throughout. I could not have asked for a better team to work with. I will definitely use AIS Renovations in the future for any upcoming projects and I will Most Definitely request Niko and Manuel. Great company to work with. I am so very happy with the completed results. Thank you AIS Renovations. And a Big Thank You to Niko and Manuel."

"They did fine"