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"Initial rep was great and informative. Felt comfortable with initial sale. Hardly had any contact from customer service except for the payments. There were several delays that we were not informed about unless we called to ask. Took 7 months before they showed up to begin project. Only 1 person was sent to build steps. Took a week. Hard worked, hardly took a break. Had to call again to see when they would come to pour patio. Never knew when they were coming, they just showed up. Hardly spoke with the homeowners. Inspection paperwork was just left on porch. Additional paperwork that is "required by the County" had to be completed by homeowner and taken to Court house to be notarized and filed and also provide a copy back to Long Fence. Time sensitive materials which added to homeowners to-do list. Gave this contract to LF on the surface of their history and appearance of a 'good local company' but should have stayed with original contactors in VA. Puddle of water forms when it rains"

"Expensive & poor work. Worst of all plumber left me with leaking pipe and water on floor. Will not return my calls to come back and fix the leak."

"American Custom Contractors did an outstanding job replacing the roof, woodwork, trim, and gutters on our historic 1910 home. The ACC work crews, including carpenters, roofers, and gutter specialists, were highly skilled and experienced. Yanni Agouridis, our project consultant, was extremely helpful in working out the details of the engagement at the outset. Blase Skully, project supervisor and quality assurance manager, was always available to answer many questions and provide advice as we refined the scope of work and the project progressed. He made sure they delivered exactly what we were seeking to accomplish. Blase was also sensitive to ensuring that the historic look of the house was maintained and enhanced by the materials they used and the work they did. The result is beautiful. We get many complements on our new roof and gutters. We highly recommend American Custom Contractors."

"I am not a big review writer, but my experience with A&E was so good, I decided I would review them. Both of the owners – Eric and Yodie – were very involved in my project. From the beginning, we reviewed the plans and the space a few times, and I felt they really understand my project – fully remodeling two bathrooms. The also offered suggestions about how overcome any issues they identified in the design and save money without sacrificing quality. They were also very helpful in coordinating with the condo board making sure they followed the rules and got needed approvals. They also navigated the city permitting process and got a permit timely. The work team they used were very reliable and did really great work. But also, either Eric or Yodie came by almost every day to check in and see how progress was going and ensure the quality was to my expectations. Both of my bathrooms look fantastic and are exactly what I wanted. In the one bathroom, they replaced a shower and vanity with concrete top, and installed heated floors and towel rack. New tile throughout, and new mirror, lighting, and toilet. Everything new and looks great. The second bathroom was even more work: I exchanged a shower-tub combo for a walk-in shower featuring a privacy wall that was half-tile and half-glass. I had hoped it would look clean and modern, and it exceeded my expectations. This bathroom also got the full new treatment: new toilet, vanity w/ concrete top, tile, lighting, heated floors and towel bar. And really looks amazing. Somehow feels bigger, and so sleek, but comfortable. Our friends are sooo complimentary about both bathrooms, and I’ve given out the contractor’s information to a lot of them for their own work. The timing for the full remodel – we did first one bathroom, then the next – was about 7 weeks. 3 for the first one and 4 for the second. The best part of this is that is EXACTLY how much time they estimated. When they told me the timeline, I really prepared myself for it to take much longer, but they adhered to the schedule and if something came up – for example one of the existing floors the tile was set in concrete and that had to be busted up – that took longer than expected, they worked extra to make it up. Our place was left clean everyday, and I would even see the team dusting an area close to the work. They enclosed the work area in plastic, but you know how dust is. They made sure that it was spic-and-span so we wouldn’t be inconvenienced. I really recommend these contractors, and already have plans to redo a few other things around the house. Thankfully, just small things, but I think they’ll do small jobs just as well as the major bath renos."