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"This contractor was assigned by American Home Shield to address my washing machine shaking during the spin cycle. Donny with Lake Area Appliance Service came out and informed me that this is a common issue that happens over time due to normal wear and tear. He said (word for word) that the tub had become unbalanced due to it warping from years of use and that once that happens, it just gets worse and worse from the weight of any clothes being added. I have this conversation recorded for 3 reasons. The first is that I had a very uncomfortable interaction with another contractor AHS sent out for a completely separate issue and I was home alone. The second is because I read reviews for this contractor before they showed up and not a single review was positive. Just about all of them reported them lying about the true issue, causing AHS to deny the claim and I was nervous I would be another victim of this (and unfortunately, I was). I even expressed this concern to AHS and asked for a different contractor and they said this one was the only one in the area… in Dallas, TX… sure. The third reason was because I’m not as mechanically knowledgeable as my husband and knew it’d be easier to just play back the recording vs attempting to repeat what the contractor said. All that to say, I have this man recorded telling me the complete opposite of what he told AHS. He told them that it was not normal wear and tear (my washer is over 10 years old) and that it was unbalanced due to overloading it (it’s just me and my husband and we barely fill it halfway each wash). When AHS called them to confirm my allegations, Rhonda hung up on them. This company is disgraceful, dishonest, and I truly don’t even understand what they have to gain from this. I’ve begun the steps in taking this “business” to small claims court as this is absolutely unacceptable and it’s clear they do this all the time. Thankfully I have concrete proof to back my claims."