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"I had a service appointment on Feb. 28, 2019, for two problems: limited hot water in one shower and cloudy water coming from the kitchen faucet most of the time (also impacting the dishwasher--ie, I can't use the faucet or dishwasher for safe and sanitary cooking or cleaning). The technician fixed the shower, but said he could not identify the problem with the water (which was not cloudy at the time of the appointment) without first taking a water sample and having it run. He opined that it was a water quality issue and needed to be filtered--confirming that it is not safe to use the kitchen faucet or dishwasher (same pipe) until it was fixed. It is April 15 and I have been unable to get an answer from anyone or have anyone come back out to fix the problem. I have emailed and called, and nothing. No explanation of the test results, no follow-up. Highly disappointed. Now I will have to start over with a new company, two months later, so that I can soon start using the water in my kitchen for cooking and cleaning. For someone who cooks often, this has been a nightmare, and it is ruining everything that goes through the dishwasher with the film and residue left behind. I do not recommend this company. Regarding the shower, he was called for an evaluation and estimate, and began fixing the issue without authorization. The cost seemed very high for the repair work, and my landlord wanted to get a few estimates before proceedings with repairs. The technician didn't provide that option. I was ultimately happy to have the shower fixed, but overall not good service."

"WORK WAS DONE WELL AND ON TIME....VERY COOPERATIVE AND CORDIAL...."