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"Flexible and willing to use existing deck materials from larger damaged deck."

"Bryan Rodriguez, the owner of Nord Fence, undertook the installation of a covered patio at my property. I am writing to confirm that Bryan and his team failed to execute this job by industry standards and best practices. The company improperly attached a covered terrace to my existing roof. After several expert roofing assessments, it has been determined that their work did not comply with established roofing codes and regulations. Consequently, my entire roof now requires replacement due to the structural integrity being jeopardized by condensation and water damage resulting from the negligent installation. Furthermore, the actions of this company have compromised the integrity of my metal roof, which may expose them to potential liability for damages incurred. Despite multiple attempts to resolve this matter amicably, Bryan has been unaccountable and has not followed through on any communications. I am deeply concerned about the financial implications of these repair costs and disheartened that a company would engage in such practices that exploit consumers. Given the circumstances, I am considering further legal action to address these grievances and seek appropriate remedies."

"Modernized Exteriors did a fantastic job with my deck reconstruction, gazebo rebuild, and installation of deck lighting! I selected M.E. from four contractors whom I had contacted. M.E. did two things right in that process. First, they did a phone consultation in order to give a ballpark estimate for my deck. They wanted to do a phone consult before coming out, because potential customers may drop their idea once they hear how expensive a project is going to be. M.E. does not send salespeople out to give estimates; the owners come out themselves. They were guarding their time, and I was impressed by that. The second thing they did right in the bid process was they were the only contractor to show me photos of their previous work. There are some outstanding examples that you can see on their website. I accepted M.E.’s bid, paid a 1/3 deposit, and given a schedule estimate for 6 to 8 weeks. Because of snowy weather in the Seattle area in late December/early January, my project did not actually begin until 10 weeks after my deposit. My project took about two weeks. Homes here in the Wallingford neighborhood of Seattle are a tight fit – as I put it – and I was a bit impacted by the need for a dumpster in my driveway (for old deck removal – my garage was inaccessible), and the need for a porta-potty for the crew on my curb strip. The inconveniences were well worth it, as my new deck looks spectacular! I only gave Modernized Exteriors four stars because I wanted you to read this review. As my project was underway, the crew was identifying additional work items that they deemed necessary in order to do the project correctly. For example, my old deck had a platform for my hot tub, and a wooden gazebo to cover it. We determined due to deterioration of the hot tub platform that the hot tub needed to be moved, and the platform rebuilt. This was an unforeseen need. As well, a considerable amount of soil and debris underneath the old deck needed to be removed, and the undergirding frame rebuilt. Perhaps naively, I was verbally assenting to these additional work items without inquiring about additional cost. Neither was this information volunteered by the contractor. The upshot is that my project went nearly 28% over the original estimate. By my opinion, exceeding a bid is a problem for one bit reason: The situation becomes indistinguishable from a contractor that deliberately low-balls an estimate in order to win business. I do not believe that went on here, because I could see that the additional work items were not foreseeable when the project was bid. All told, I would have agreed to the additional work even if the original bid had been updated. I value a job done right, and I have every expectation that my deck will last, and be beautiful for decades. The reader will have to decide whether the amount of surprise billing at the conclusion of the project was more the contractor’s fault for not updating the estimate, or mine for not asking about it. Congrats again to Modernized Exteriors for a job well done, and I do definitely recommend their services!"

"Ronnie and his crew were amazing to work with. Their craftsmanship is top notch and I would use them again if I ever need another deck on the house. Ronnie knows what he’s doing and he does it the right way."

"Fast, efficient and high quality workmanship. Jeff, Jon and their team were highly communicative and knowledgeable about our home remodel project. Will definitely be using them again!"

"Raphael and his team were great. They built a Hog wire fence and had it up within 1.5 days. Great quality and workmanship. I will definitely reach out to them again for other outdoor projects."

"Well, here is a contractor story you don’t always hear. My bathroom was remodeled late last year. Unfortunately, my tub started leaking into my neighbors condo. I texted Tony and heard back in 15 minutes. A crew was by the next day and it was fixed without questions and at no cost to me. This company has integrity, pride and excellent customer service. You will not be disappointed!!!!"

"Stuart and his crew were professional and accommodating. The quality of work met our expectations. The communication was good regarding weather-induced delays and the bidding and invoice process was as well."

"Marvelous, even when we had to return a sink due to a malfunctioning part and begin again with a different sink. We provided the tile, adhesive and grout."