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"Company representative came to house on 10/31/18, gave an estimate and description of work, I made a downpayment of $5463.38. Told custom-made parts would be available to installation first week of December, 2018. Installer called and began installation on 12/15/18; he told me door measurements submitted were too small; BathPlanet agreed to install Fold-Down chrome teakwood seat on rear shower wall at no additional charge. Also unexpected damage to bathroom floor would have to be fixed. He finished installation on 12/18/18, I paid the balance and he said he would return to install the seat when it arrived. Installer called 1/12/19 to see if we had been notified by BathPlanet of chair's arrival, since his inquiries were not answered. I called BP to speak to Mike Ritz on 1/14/19, who handles scheduling of installations; was told he was no longer with BP and that Phil would call me about this. But when I called Phil on 1/15/19 I was told he was not incharge, but Chad was and would call me. When he didn't return my call I called him on 1/17/17 and he would call me on 1/23/19 when he returned from out of town. Chad called on 1/23/19, knew nothing about all this, requested pictures of stall and floor, and said he would call me by 1/25/18. When I had not heard from him I called on 1/30/19 and was told shower seat had arrived, but they had not yet decided what to do about the bathroom floor damage and they would delay chair installation until they did, Called Chad on 2/5/19 and was told he was out of town. Called him again on 2/7/19, said he would contact installer of chair and agreed to split cost of floor repair and would call back the end of the day to finalize this. I have heard nothing since"

"Never responded, called, etc."