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"Great crew, happy and on site owner. I would definitely hire again."

"I would think twice before hiring this company to install an irrigation system for you. Initially Marc and his wife seemed like a perfect fit to get my lawn irrigation done and done right….unfortunately, I was wrong. After Marc stopped out to evaluate my project, he sent over a quote. Soon after receiving the quote, I contacted his wife to ask her a few additional questions and to put down my deposit. I was told that they could be out to do the install in five week or sooner. They said that since I had a mature lawn, that they should be able to get me in sooner, especially if it rained. I expressed to them that I had an area right outside my patio that was a mud hole and that I needed to get grass going as soon as possible due to two kids and a dog dragging mud into the house all the time. They said that I should just wait until I get the irrigation system installed. Fast forward four weeks and I had not heard a world from CloudBurst, so I gave them a call. Nobody answered, so I left a voicemail. Nobody returned my call. I called again the next week and again nobody answered. A day or so after leaving the second voicemail I get a text. This was around two days from the five-week mark. The text stated that due to rain, they were 2+ weeks behind schedule! I reiterated what they told me and that was that I should have gotten in sooner due to the rain and not later. I also do not know why you would not factor rain during the springtime in Indiana…seems like not factoring for sun in July! I was simply told it was going to be two or more weeks. I then reached out to the plumber they had suggested I contact to install my separate water meter to ask if he knew any other companies that may be able to do the installation of the irrigation system, since I was afraid at this point that CloudBurst was not going to complete the job. The individual said that he was not aware of any other companies that could do that install and asked why I was looking. I stated a shortened version of what I wrote above. He then proceeded to reach out to Marc at CloudBurst. After I had already reached out to the plumber to ask for another reference, CloudBurst sent me a text back and told me that they would work me in a week and a half out. This was still 6.5 weeks and not the 5 weeks that they stated it would be, but I was happy to just get it done. however, after Marc realized that I reached out to the plumber (who is not part of their company) he told his wife to refund my money and that they would not work with me to get the job done. So….I am five weeks out and they are sending my money back! Marc and his wife seem to be nice individuals, but they do not treat their customer’s well nor do they hold to their word. I would suggest looking somewhere else for your irrigation needs!"