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"Everything was wonderful! The people over at Frank’s are outstanding and get the job done."

"Great job, they were professional, polite, and very quick. The bees are already disappearing."

"No. I am in Fenton so I am told they have a logistics problem. A new guy started last year. He was poor from the start. He was learning . I asked some questions that he did not know the answer which is ok if your learning so he said he would ask at office and have someone contact me . 3-4 weeks later I still was not contacted because he forgot and he never folliowed up. He covers Fenton. This year he damaged my klawn by not picking upo on insec ts and the so called treatments for crab grass and others never worked in the front lawn so it is rampant. They sent out a manager to a**** and treat but he is not my manager. I told him I did not want Andrew back. His manager--Eric says he would be back. I am cancelling services after Mark fixes the damage Andrew has done. would not trecommend them. Had no trouble with technicians first 2 years. This guy is incompetentn and any company who is forcing someone you don't want and is incompetent and causes damage is a very poor company . A thought if a doctor messed up bad on surgery for you and you wanted a different doctor and they dsaid : no: how would anyone put up with it. I know it is because3 I am a female. They would be kissing my feet if I was a male. If they have a logistics problem that is their problem I am not going to accept inadequate service when I pay like everyone else. So I'll do it this way"

"I had service performed 7 days ago on March 30th to remove/prevent birds from entering my dryer vents. The service ended up being different (less) than what was initially estimated. I contacted Michigan Wildlife Solutions the same day for the difference as I had already paid half of the estimate to get started. I was told I would be contacted by the office manager. On Friday of the same week, I called back because I had not received the call from the office manager nor had I gotten a refund. At that time, I also noticed that my credit card had been charged for the balance of the original estimate even though a second payment had not been authorized. When I called Michigan Wildlife Solutions, I was told that the balance is automatically charged after the work is completed. This was totally inconsistent with the electronic invoice I received that indicated a pay by date for the balance. In fact, I also received a mailed invoice requesting the balance to be paid, not indicating that I was already charged for the balance. I waited until Wednesday (4/6) to call back as I wanted to be patient and allow the process to happen. However, after 5 business days, I still have not heard from the office manager who was supposed to be in touch a week ago. I called back on 4/8 because at this point, I am NOT getting the service and respect as a customer that I deserve. I was given the office manager’s direct phone number (the email communications give a different number that says is for the office manager). I called Brooke-the office manager and left a voicemail message. Three hours later, I have not received a call back so I called again and was sent to voicemail. As there are several other neighbors in my subdivision that have the same bird issue, I would NEVER use this business again nor would I EVER refer a neighbor to use Michigan Wildlife Solutions. If I do not hear back from someone by the end of the business day today, I will be contacting an attorney to get me the refund that I am entitled to for work that has not been completed because it was not needed."