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"Summary: I hired Hydro-Tech to install a new Hunter sprinkler controller with a wireless rain sensor, and replace a broken sprinkler head. Communication has been poor throughout, including scheduling. I had issues with the controller immediately after installation. While I contacted the tech who provided the proposal via email the same day as the install occurred (5/25), it's been 11 days since I sent that email and I have received absolutely zero response. Given that I reported the controller as defective within a few hours of the installation and have received no response, I can only assume that Hydro-Tech cannot be trusted for after-installation support in any way. Caution is strongly advised. Full description: I requested a quote to install a new sprinkler controller a replace a broken sprinkler head. I was able to get David Ogurko to come out to provide a quote the next day. He indicated it was a small job and probably wouldn't take more than 1 hour of labor. He said the work could be scheduled relatively quickly. David provided a reasonable quote. The proposal requested 100% payment upfront but I emailed him on May 2nd to request 50% payment in advance, 50% upon completion. Given the small size of the contract, he said I could just pay the entire amount upon completion. I then returned the signed contract on May 3rd. David emailed me on May 4th stating that I would hear back shortly regarding scheduling. As I heard nothing by May 11th, I reached out for information. He responded saying he couldn't schedule the work because he hadn't received payment - even though he previously said I could pay after the work was completed. I forwarded the prior email and he responded, "I will take care of this first thing in the morning." One week later on May 18th, I received an email stating that the work would be completed on the 25th, between 7 and 12 PM. A tech arrived shortly after 7 AM. He installed the controller, replaced the damaged sprinkler head, and physically installed the rain sensor. However, he never setup the rain sensor on the controller. I only discovered this after he left, and I had to call to have it done remotely. I immediately began having issues with the controller. Despite installing a wifi access point in close proximity to the sprinkler controller, and the controller and my Ubiquiti controller reporting a very strong signal, the sprinkler controller would drop off the Wifi approximately 30 minutes after initial setup. Rebooting the device resolved the issue temporarily until it occurred again. I sent an email to David the evening after installation (5/25). It is now Monday, June 5th and I have yet to receive any response from David. I later discovered that the Hunter controller just has very poorly designed Wifi code. Wireless devices are expected to connect to the strongest access point when multiple access points broadcast the same SSID (wifi network). This allows you to seamlessly roam between access points in a large building/home, and works well with most laptops, smartphones, tablets etc.. However, it appears the Hunter controller would connect to the proper access point, and for no apparent reason, drop the connection if it saw other access points broadcasting the same network. When I created a dedicated wireless network for the sprinkler controller only on the access point with the best signal, the issue went away. While I appreciate that it now appears to be working, the fact that I received no response whatsoever from Hydro-Tech indicates that they cannot be trusted to provide any after-install customer service."

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