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"The experience we had collaborating with Jeremy and the Sensible Home Products (SHP) team was outstanding and one beyond anything we could have imagined. In fact, we have never had a better experience with any contractor or company, of any type, than what we had with SHP. Trust, transparency, and talent are three essential elements that drive a fantastic customer experience. Jeremy demonstrated a level of trust that gave us comfort that the needed improvements made to our 90-year-old home, were appropriate and that the house would be safe, secure, and visually pleasing for future generations. This trust emerged from the initial quote that described the specific steps SHP would follow, to leaving the work area, every day, as spotless as when the team showed up, to traveling to the Boston area for a door that was not available at a store in Connecticut, to creatively and thoughtfully solving the issues and challenges the house threw at SHP, to taking every requested addition to the project with a can do attitude. In a nutshell, the SHP focus was ensuring that the improvements to our house would stand the test of time, and that the work was completed with care and dedication as if we were part of Jeremy’s family. Jeremy was transparent about the daily work. He sent us pictures of the progress made and of the structural issues that were uncovered. Although we would have wished wood rot, roof leakage, water damage and termite damage did not exist, they did. Because Jeremy provided the daily updates, he was able to share why the improvements were needed and important. He always answered my questions clearly and concisely. The SHP billing approach was clear so there were never any surprises. In fact, I was pleasantly surprised at how reasonably the project ended up costing. Observing Jeremy and the SHP teamwork was amazing. I have never seen such a talented, dedicated, caring, and creating team. They worked with amazing efficiency and effectiveness. I can attest, based on other projects we have taken on, this project would have taken much longer than the five short weeks (including Christmas and below freezing temperatures) this took. The quality of their work was remarkable and the pride in their workmanship was always evident. The extra touches he included in the project and the counsel he provided gave us 100% confidence that he would do what was right and that he, and SHP, would go above and beyond. The house is beautiful, and Jeremy and SHP will always hold a place in our hearts. They are an absolute gift, and they are now considered part of our family. I did not know Jeremy before this project, but I now count him as a friend. Going forward, we will call Jeremy and SHP first and we will know that he will care for us and for our house as if it was his own."

"Great! Super thorough, knowledgeable, time and cost effective. Will be hiring again in spring!"

"It was fine"

"Great work power washing, staining, and leveling our large deck. Melvin came out to give us a decent estimate. Workers worked for 2 days straight on the project and were pleasant and professional. Customer service kept up to date on the project and was also very pleasant and professional. I now have a beautiful deck. Would hire again without a doubt!"

"Chris delivered on time and as promised! Ten years ago, Chris put in a patio around our new in ground pool and not even one paver has moved! Most recently, we had Chris put in a decorative wall, patio, and bluestone on our 2 sets of stairs. Chris worked tirelessly from start to finish with planning our design, prep work, co-ordinating material delivery, and cleanup. His work is perfection! We most highly recommend Chris Masonry for all your projects."

"Justin did a great job at our home. The demolition work was a big job followed by preparing the new floor, installing and grouting new tile and adjusting several doorways. Justin was always on time and always prepared for the day's work. He was very clear what work would be completed each day and always kept our interests in mind to make sure we were as comfortable as possible living in our home while he was working. We now have a reliable contractor we can reach out to anytime we need work completed."

"I have used this CertaPro team several times for two different homes for many projects large & small. This team delivers from start to finish - from the estimate stage to the finished project. The team is courteous and professional and the work is outstanding. I will continue to use this CertaPro team for many years to come. Jim K. Groton, CT"

"Excellent work, finished the job extremely fast without any lack of efficiency. Definitely would recommend and rehire"

"They did a great job. Everything came out looking clean again. They explained how the process worked before and after they began."