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"Quantum Restoration/Safeguard Restoration. My experience with Quantum Restoration after the job was completed has been quite frankly, a nightmare stemming from unsupervised, and unqualified workers. During the work in my basement, the crew failed to properly secure the chimney from underneath, within a few months this resulted in a catastrophic failure, and my chimney collapsed through the house into the basement. This alone has caused significant damage, stress, and safety concerns. Since then, communication, scheduling, and overall accountability have been incredibly frustrating. Getting clear answers or consistent follow-through has been nearly impossible. I was recently informed that they had to fire the entire crew and restart the work in three weeks, which only adds to the uncertainty. In addition, the company still has approximately $1,000 worth of my carpets that I?ve asked for at least a dozen times, and has left a large pile of debris and rubbish in my backyard."