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"Our furnace install was done professionally. The installers were great. I do not blame any of our problems on the installers. It is their corporate office and lack of concern for issues a customer has that will affect any future customers. They simply do not care. The day after our furnace install we received a text that stated "Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I called immediately because we had expressed an interest in both heat and AC. I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI. I sent the info to Geoffery Kartes who is their Director of Digital Marketing in MI. That was four weeks ago and I have heard NOTHING from anyone. I even called Mr. Kartes and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, one of their associates even encouraged me to escalate my displeasure because he said this has happened before, yet nothing has been done. Maybe if they ignore me I will go away. I will not. I wanted to let potential future customers know this happened. I am also letting the BBB and the Ohio AG know. Thank you for taking the time to read this."

"As I requested they provided the cost for drain snaking upfront. A simple procedure that most others would not quote. (They wanted to do a separate "diagnostic" visit and additional fee. The work was fine. The technician very competent and concientious about keeping things clean. The only rub, they wanted $179 to put the toilet back in (way out of line). I think they could have told me. Nevertheless, I drove to home depot for a wax ring and had it done in 10 minutes. Overall, a 4 oout of 5. If they charged a more reasonable rate for reseating the toilet i would have had them do it, and would have rated a 5."

"I was very satisfied with the service, especially for a Sunday afternoon. Ryan, the technician was very knowledgeable and polite. I also pleased with the customer service rep for scheduling and keeping me updated on the status. I will most definitely use Mr Rooter for future service needs."

"They exceeded expectations by finishing ahead of schedule, politely, professionally, and with no mess. I will have no hesitation calling Slawinski again for additional work."

"We couldn't be happier with the results. Frank, Steve and Christian are honest, hard workers. Their estimate was reasonable; they showed up when they said they would; and the job was completed by the date they quoted. In addition to the usual replacements in both Bathrooms (vanities, toilets, tile flooring), they also built us a linen closet where there had previously only been some shelves. Cabinets were Amish made-to-order. All light fixtures were replaced. In Utility Room, cabinets were added above Washer/Dryer, new Utility Sink with Amish-built cabinet installed, and a large closet was reframed/doors rehung to our specifications. New luxury vinyl flooring was also added. The workmanship of Frank, Steve and Christian was impeccable. They were always there when they said they would be. If anyone has worked with any of the trades lately, you know how important that is (not to mention hard to find!) After the work was done, our house was left spotless. All three were very friendly and professional. We wouldn't hesitate to call them again. We are VERY satisfied customers."

"The quality of work was great. All of the workers were exactly what you would hope for. We had work on an exterior wall, interior wall, sliding patio door replaced, new vinyl flooring by two doors, lots of wallpapering, and carpet replaced, requiring different workmen on different days, stretching the completion time over a few months."

"From start to finish, everything was very professional, completed when they promised and my husband said, "We should have done this years ago". The entire room looks amazing and I can't believe this is my kitchen. It looks brand new."