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"I was charged $10,000 for a system I found out should have only costed NO MORE THAN $5000!!!!! Elite Water Systems is a SCAM... and the sales reps LIE!!! They are not the only Puronics dealer in our area... as we were told... They also do not include FREE maintenance as we was told! Also that lifetime soap is NOT lifetime... it's just a sample for a year. It didn't last a year... nor did i work well... our cloths smelled like mildew. The shopping money saving thing... is SO MUCH WORK!!! It's not worth it!!! We got the system in march, it is now February and I called them to see when they wanted to schedule the maintenance. Also, we currently have a leak that needs to be fixed. My husband fixed it the first time... but since this keeps happening... It needs to be fixed once and for all. They transferred me to services... I found out that they subcontract the sells guys, and sub out the service work and it's $400!!!! for yearly maintenance that the sales rep told my husband and I would be included for free!!! We paid $10,000!!! for this system... I know it was expensive... but we thought we were getting lifetime free service like the guy said! It was our stupidity for not making sure it was written somewhere in the mountain of paperwork. I found out that the guy that sold it to us... named James... is no longer with the company... The company didn't apologize of even offer to pay for the first year maintenance for all this mess!!! THE LEASE they could do!!! after charging us DOUBLE what the system is worth! Also, They only give 1 year install warranty... other company's like Benjamin Franklin Plumbing is LIFETIME!!! Why? Because They do the work themselves... not sub contract out so they can just wash their hands of you after they get their money. I looked up the dealers in my area from the actual puronics website... there IS ANOTHER DEALER!!! AND CLOSER!!! Benjamin Franklin Plumbing. The owner was apologetic and it wasn't the first time he had heard of this. He was professional and didn't bad mouth the company... but he said this isn't unheard of. He said "I hope you didn't pay more than $5000." I almost cried... I said "sir... I paid $10,000 holding back tears. Elite Water Systems is a TOTAL SCAM!!!! Also... with yearly maintenance, I "had!" to pay their! service people to keep my lifetime warranty with Puronic valid, according to Elite Water Systems CONTRACTED service providers. They sale you the product and then wash their hands of you... DON'T DO IT! THAT WAS A LIE TOO... SO NOT TRUE! Any puronics dealer can service the system and keep the warranty valid. I have messaged Puronics on the SCAM ARTIST Elite Water Systems... and Told them such a company gives puronics a bad reputation. They said they would call me. Also... I was told that my system couldn't be serviced until the 16th... Benjamin Franklin Plumbing is coming out tomorrow!!!! I wish I would had contacted them first! I hate myself... for being so trusting.... you think you spend that much... it must be true. :( Benjamin Franklin Plumbing has excellent, NON CONTRACTED REAL EMPLOYEES, and better Customer service... I will do a review on them after I have used them for a while... which is what I'm doing. Forget Elite Water Systems... and their OVER PRICED systems... with worse service! Go to Benjamin Franklin Plumbing... don't get scammed... don't take my word for it... call for yourself and compare the two for yourself! I don't want to see another person be scammed like we were!!! I'm literally sick to my stomach of this! If there is not dealer in your area... except Elite Water Systems... WAIT... Don't give that scam company ANY of your money!!!"