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"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

"The guys who showed up were very efficient in locating and fixing the leak. They were pleasant and knowledgeable. In fact, we scheduled another appointment for them to come back and take care of a few minor repairs. The company is now called Starks Pro Mechanical."

"HORRIBLE!!!!! I hired this company and paid them $1000 up front. Plumbers in the area were booked out a month. And i needed the leaks fixed in my mud room and under the house. To make a long story short: they were over three hours late they left damages to my home there is a MAJOR leak still pouring hundreds of gallons of water into my backyard at this very moment & a leak under my sink My NEW dishwasher is still not completly hooked up or working they wont answer our calls AND now I have to pay a new plumber at least $1100 to start a job that i already paid this company $1000 to do!"

"They are very personable and do a professional job. We have used them for many years with our rental homes as well as our personal home. Have been quick to respond. Good work."