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"I was charged $10,000 for a system I found out should have only costed NO MORE THAN $5000!!!!! Elite Water Systems is a SCAM... and the sales reps LIE!!! They are not the only Puronics dealer in our area... as we were told... They also do not include FREE maintenance as we was told! Also that lifetime soap is NOT lifetime... it's just a sample for a year. It didn't last a year... nor did i work well... our cloths smelled like mildew. The shopping money saving thing... is SO MUCH WORK!!! It's not worth it!!! We got the system in march, it is now February and I called them to see when they wanted to schedule the maintenance. Also, we currently have a leak that needs to be fixed. My husband fixed it the first time... but since this keeps happening... It needs to be fixed once and for all. They transferred me to services... I found out that they subcontract the sells guys, and sub out the service work and it's $400!!!! for yearly maintenance that the sales rep told my husband and I would be included for free!!! We paid $10,000!!! for this system... I know it was expensive... but we thought we were getting lifetime free service like the guy said! It was our stupidity for not making sure it was written somewhere in the mountain of paperwork. I found out that the guy that sold it to us... named James... is no longer with the company... The company didn't apologize of even offer to pay for the first year maintenance for all this mess!!! THE LEASE they could do!!! after charging us DOUBLE what the system is worth! Also, They only give 1 year install warranty... other company's like Benjamin Franklin Plumbing is LIFETIME!!! Why? Because They do the work themselves... not sub contract out so they can just wash their hands of you after they get their money. I looked up the dealers in my area from the actual puronics website... there IS ANOTHER DEALER!!! AND CLOSER!!! Benjamin Franklin Plumbing. The owner was apologetic and it wasn't the first time he had heard of this. He was professional and didn't bad mouth the company... but he said this isn't unheard of. He said "I hope you didn't pay more than $5000." I almost cried... I said "sir... I paid $10,000 holding back tears. Elite Water Systems is a TOTAL SCAM!!!! Also... with yearly maintenance, I "had!" to pay their! service people to keep my lifetime warranty with Puronic valid, according to Elite Water Systems CONTRACTED service providers. They sale you the product and then wash their hands of you... DON'T DO IT! THAT WAS A LIE TOO... SO NOT TRUE! Any puronics dealer can service the system and keep the warranty valid. I have messaged Puronics on the SCAM ARTIST Elite Water Systems... and Told them such a company gives puronics a bad reputation. They said they would call me. Also... I was told that my system couldn't be serviced until the 16th... Benjamin Franklin Plumbing is coming out tomorrow!!!! I wish I would had contacted them first! I hate myself... for being so trusting.... you think you spend that much... it must be true. :( Benjamin Franklin Plumbing has excellent, NON CONTRACTED REAL EMPLOYEES, and better Customer service... I will do a review on them after I have used them for a while... which is what I'm doing. Forget Elite Water Systems... and their OVER PRICED systems... with worse service! Go to Benjamin Franklin Plumbing... don't get scammed... don't take my word for it... call for yourself and compare the two for yourself! I don't want to see another person be scammed like we were!!! I'm literally sick to my stomach of this! If there is not dealer in your area... except Elite Water Systems... WAIT... Don't give that scam company ANY of your money!!!"

"I signed a contract with this one man company for a 5 figure bathroom remodel on March 17, 2018. He promised it would be a two to four week job. He also told me he had established "crews" that were the best in the business. When the job finally started after two delays the first two sub contractors showed up and quit before starting because of a dispute they had with him over "money". When I contacted the subs and asked them to return they told me they would be happy to if I could work with them directly but that they would never work with him again. I knew I was in trouble at that point. When he found new subs off of craigslist or Facebook marketplace (not what we agreed to) they finally got most of the job done in about 2 months. But they installed the tile backer board incorrectly and the grout kept breaking up. They came back and took out tile and screwed in the backer board but he had ordered the wrong tile so it did not match the rest of the floor. He has now delivered the wrong tile three times. He will go weeks without returning phone calls and his voice mail box is always full. He will not respond to text messages. His main counter top fabricator has refused to do further work for him but they did do a great job for me. I have been trying to get my defective tile replaced for six months. He has promised time and again to come do it but always has an excuse. A month long custody battle had him "at court" every day causing one delay. Then he left for Disney World and promised to be here to fix it on the Monday he returned. Have not heard from him for two weeks after calling and texting every day. There has been excuses and broken promises for six months. This is a classic "dog ate my homework" situation. Someone else is always to blame. Subsequent to hiring him and during the course of the job he bragged to me and his subcontractors one day that he had a run in with some local policemen over a custody issue and he showed us the altercation on the internet. He is very proud of it. I have attached a link so you can view for yourself and form your own opinion. youtube.com/watch?v=8bHk… Personally, had I seen this before signing the contract, I would have never done so. Seeing this, I decided to see if he had anything else on the internet. I subsequently found this link. givesendgo.com/GFQM In this link he posts that he is homeless and living out of his car and is asking for donations to his business through this religious website. He is a one man operation operating out of his car and has no office. He asked for half of the contract amount up front. Had I known he had posted that he was living in his car I would have never done that. He will promise 24-7 service and will promise to be onsite for the job but that was not our experience. During the tile installation I had someone there for two days who did not speak English and when mistakes were made I had no way to communicate so it just had to be done over correctly the next day. He was also supposed to replace three table tops with the left over material from my counter tops as I purchased an entire sheet. He later told me his fabricator mistakenly threw it away. I contacted the fabricator who told me that was not the case. I used this fabricator for counter tops before and know them to be honest and reliable. You will seen in another review he did the same thing to another customer and blamed the same fabricator. I told Travis I would not post negative reviews if he would just complete the job as promised. It's almost 8 months later and I still have an uncompleted job with faulty workmanship that has to be redone. He is nowhere to be found. I just hope this helps others make an informed decision."