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"Lenny was great with communicating the job to be done. He was on time & such a great worker."

"Chris Ball was awesome to deal with. he did the estimating and also checked in on the job. The crew that did the stucco repair was very good, diligent and pleasant to deal with. The finished product was great."

"This company sent out a tech to our home. He took a look at the water heater and saw the pilot light was out. He did not do any troubleshooting whatsoever, only proceeded to say we needed a new water heater. He gave us a quote which included many warranties we did not want so we declined the quote and only paid for the service call. I asked the tech if he could at least light the pilot for us he said he could not for safety reasons. We had another company install which did not do any troubleshooting either. Turns out the gas meter outside was clogged and that is why our old heater was not working. They should have did some troubleshooting but did not do so to make an obscene amount of money. We were screwed by both companies. Our utility company changed out the gas meter and started our new water heater. Companies need to do troubleshooting and actually care about people and not just about making a quick buck."

"Jason always has always provided me quality work. His prices are very fair and I would recommend him highly."

"I listened on the phone before I disconnected and heard Jamie laugh loudly as she hung the phone up. That was rude. Repair tech was unprofessional and unconventional in procedure. Promises were not kept. Misquoted fee. Over charged for labor. I Will not do business again and will tell all that will listen; about my experience with Bob's Appliance Service. I called Bob's Appliance Service on Thursday about a water leak under my refrigerator in a rental. I was unable to get to and inspect myself. The tenants had looked and cleaned water from under it and could not figure out if any more water was coming out. So, I called the closest repair place I found on the web. Bob must pay to be on the top of the list cause he showed up there. (Too bad it does not go by performance/price) I talked to a Shey, he said he was a repairman and stated he would be the one to go out to do the repair. Then he told me he could not get there till Monday afternoon. (Four days show up for a water leak that may or may not be contained) Shey offered no Emergent time schedule at all. (Me expecting to hear one with double the cost) I was pretty sure it was contained so agreed to the four day response. I asked what the diagnostic charge was and he said "Eighty Dollars". I thought that was a reasonable price as I was pretty sure it was a crease/crack in the plastic water line. Simple fix. I confirmed the appointment and told him to call me when he was on his way out to the house as I needed to inform the tenant. I also was going to see if the problem could be resolved by the tenant over the weekend. I asked Shey what the cancelation policy was; he told me as long as he has not arrived to the house, I could cancel with no charge. This was acceptable and I did not worry as he was to call me while on his way. I thanked him and hung up. I did get the Renter to shut the water off to the refrigerator over the weekend. Monday afternoon I get a call from a Triston asking for a $153.38 payment telling me that he could take my card number right then. I asked if he had been to the house or are still there and he said he had left and the fix was completed. I was put a back; I actually verbally stammered, this was a number of misspoken promises and a surprise at the cost of splicing a 5/16" plastic tube of $153.38. Also, I agreed to a diagnostic and gave no authorization for repair. (Expecting a call before arrival and before repair). I asked for an invoice and there was none. (Digital or any other sort) I told Triston to have the office call me to complete our transaction... I received a call from a Jamie on Tuesday afternoon. I asked to have an invoice Emailed to me. After some doing I received one while we were still on the phone. That is when I saw the diagnostic charge - $88.00, 5/16" connector part - $5.00, and labor charge - $60.00. Tax - $.38. I explained I was quoted an 80 diagnostic charge from Shey and gave no authorization to effect repairs. (The renter would have been "OK" with no water coming out of the refrigerator) there was silence on Jamie's end. I continued with explaining: All home repair facilities I have ever Managed and worked with include a deduction or inclusion of diagnostic charge into the labor. Or, if the repair is performed, the diagnostic charge included that labor if below a one hour time span. Silence on Jamie's end. Not to mention; I gave no authority to continue with any repair. I left the silence a float for an uncomfortable amount of time. Then, not being an arguing person, I told Jamie I brought these topics up for her review as I would most likely include them In a review of my experience and.. silence on Jamie's end. I asked if she was ready for my card number and she said "yes"... right away. I gave it to her, completed our transaction and wished her a good day and listened before she hung up the phone.."