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"Things went from bad to worse. I replaced a few boards before the sanding and staining was to be done. The carpenter told me "a few of the boards are thicker than the existing". I told the carpenter "don't worry about that. The deck guys are going to sand it all down". This was my understanding from the start. I have evidence I communicated with DeckMedic my understanding that the deck would be sanded to get rid of the rough surface. Their ad calls it "sanding to remove the raised grain". I even mentioned he will most definitely need to hammer all nails before sanding. Otherwise he will tear up his sander. He agreed. The sanding was never done and many of the nails were never hammered down. I brought a third party service company in for their opinion. Their professional opinion "the deck was never sanded as the raised grain on the wood stands out and is very rough" Second issue: my deck stairs needed rebuilt then would need stained. Ryan and I came to an agreement. He would give me a $400 discount due to my dissatisfaction. He would send me a discounted invoice marked paid and would include a contractual promise to come back in the spring to stain new stairs. After I paid him, he said the invoice is in the mail. It never showed up. Now he still won't give me the invoice."

"We engaged Tom Burrell of TD Burrel D&S for a deck renovation project that involved updating an aging wooden deck with TimberTech composite decking. From the outset, Tom demonstrated exceptional craftsmanship, creative spirit, and a deep understanding of the materials. We selected Tom due to his expertise and experience with TimberTech, his competitive pricing, and his flexibility with the project scope. We received quotes from three other deck companies, all of which were more expensive and less accommodating. Tom was thorough, detailed, flexible, patient, and kind. We recommend Tom and his work, however, a few considerations to keep in mind: 1. Our project was planned for 2023 but was ultimately delayed into 2024 due to unforeseen financial circumstances and impacts from other projects. Though unplanned and unfortunate, Tom maintained consistent communication with us throughout this period. 2. Tom operates mostly as a one-man team. While this is reflected in his lower overhead costs, it also means that the project pace will likely be slower compared to companies with larger teams. Our project was initially scheduled for a few weeks but ultimately took several months to complete due to necessary structural corrections, additions to the work order, intermittent issues with equipment and weather. 3. We recommend proactively asking about potential incremental costs for any changes in scope and stipulating that any updates be discussed and agreed upon in writing before implementation. For our specific project, corrections were necessary to the existing deck structure and additional items were discussed and added to the work. This resulted in the final project cost exceeding our initial budget expectation. While these changes were required and requested, discussions regarding the additional costs occurred late in the project. Keeping all parties aligned on scope and cost will help avoid any surprises and make finalizing the project easier. Despite these considerations, Tom is committed, easy to work with, and delivered a beautiful deck that our family will enjoy for many years to come."

"Amazing, We would never think of using anyone else, they were the best. Great workmanship, communication and price. Our new deck is nicer then anything the other companies we had quotes from offered. We will hire them for some other projects in the future"

"Brad was very professional and knowledgeable. Him and his crew showed up every day and completed the project earlier than expected. I would definitely recommend his company. My deck is so beautiful and I am so happy how well it looks"

"I am happy to report that after my less than stellar review of Rush Construction, Chad made good on a promise to fix our deck. We are completely satisfied with the results. He came back and fixed the separation that had occurred on the deck boards himself. He also replaced the entire railing surface. We appreciate that he reached out to us and made good on work that needed to be done."

"They came and put in extensions on the gutters. One was very poorly installed."

"Good had to be delayed due to rain."

"Nate was awesome to work with. We changed many of things with a large deck project that included a custom pergola with lighting and he was very helpful in letting us make design choices while providing insight into what would work and what would look great as well. His team was professional and highly skilled, especially his foreman, Buckleman! This is the second time our family has used the Deck Company and would recommend them to anyone!"