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"Used AJ Perri in past satisfactorily but now... Furnace checkup rattling sound, tech said was due to inducer fan motor needs replacing (ball bearings). Signed agreement for $2,300, they were going to order a replacement, paid $1,175 deposit. Cancelled work before the tech left as we were going to have it done later - also looked up the cost of said motor on the manufacturer web site only $209! Billing department unavailable to have the "pending" charge removed from checking acct. Found cancellation form in paperwork, only includes mailing address with a 3 day only grace period (?). Unable to fax form as a fax # (on a different form only) just rings & rings. Had to scan and email form to general "info" address. Unable to get through to billing dept, never available. Given direct phone # for said dept which gives a recording "voice mailbox not set up" then disconnects. Homeowner fixed all rattling noises for $0 - was only loose screw inside fan motor mounting bracket. Not refunded yet."

"The initial installation was done professionally. Unfortunately after three months the system failed. From Friday to Tuesday I was without hot water and heat and the temperature in my house went down to the 40s. It took five visits to fix the issue. The manufacturer advised that the solution called for disabling something in the system to keep that part from failing. I am worried that the system is not safe. I will be contacting the DC Consumer and Regulatory Affairs as I have no faith in the quality of this system. This company installed a furnace and hot water heater system in November. Three months later I discovered water leaking from the system; there was water all over the floor. A tech came out on a Wednesday but was unable to make the repair. The tech shut off the valve and had me turn off the system. He returned the next day and stopped the leak. Due to warmer than normal temps I didn’t realize the heat was not working and by Saturday morning the temperature in my house was in the 40s. A tech came out for the third time on Saturday but wasn’t able to fix it. I would have to wait until Monday. The tech returned for the forth time, was here for about an hour. I found out later a part needed to be ordered but would not be available until Tuesday. The tech made a repair and said he disabled a part, per the manufacturer, so the system wouldn’t fail again. I don’t have any confidence that this system is safe or fixed so it won’t break down again. I began calling customer service on Saturday when it was clear that the system couldn’t be fixed. I asked for a replacement of my system. Unfortunately the people who could help were not available on the weekend. I waited until 8 on Monday and still had not received a called. At this point I was quite angry. I finally received a call back and I vehemently expressed that I wanted a replacement system. I was told it didn’t work that way and he wasn’t in the mood to be yelled at and hung up."

"Michelle setup my appointment. She was polite and professional. She also asked the correct questions to understand the clog I was dealing with in the main line going out of the house. Fabian arrived onsite at the appointed time and day. Fabian surveyed all my plumbing line before starting the job. He took care of my clog in record time and charged a fair price. What pleased me the most was everything they said they would do they did. I will be recommending All Clear for any plumbing issues. Thank you All Clear. Terry Smith"