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"They charged us for items they did not complete. They lied several times about doing the work. We had to have excel out to show us what they did not do and showed them this. Owners would not call us back. We ended up having to pay another company to insulate our attic correctly"

"Highly recommend JB’s to anyone looking to upgrade their flooring! The level of experience, craftsmanship, and passion for their work is remarkable. The bid process was seamless and all the options/details of the project were well explained ahead of time. Ultimately our decision was to use the water based system over traditional oil based polyurethane for the overall appearance and drying characteristics. Half down was due when the materials were dropped off. The craftsmen did a great job with prep, install, sanding, dust control, and finish. There was no noticeable odor or smell. The job was completed ahead of schedule on our tight timeline. Final payment of the second half was due upon job completion. There were no hidden costs or change orders. Service, communication, pricing and overall experience was 5 star."

"Profi came out to install a tile entry way for my house and were quality craftsmen and easy going professionals. 10/10 would recommend."

"Terrible. I've never had such a bad experience with a company like this before. I would never hire AllStar again. Their sub-contractors are fast but messy. They threw trash in my attic thinking I wouldn't find it. They left nails, screws, sheet metal trimmings, etc. all over the ground. Cigarette butts and plastic spoons too. I had to call the General Manager and Production Manger out to my house to hear my complaint and clean up their mess. That still didn't work. I had to borrow a lawn sweeping magnet from another roofing contactor working in the neighborhood. I filled up the bottom of a shoe box. Although the building permit included a sound plan for safety precautions, the sub-contractors didn't follow it. There are OSHA safety standards to follow, and not one on them carried a card. I asked. Never once did I see them harnessed up and tethered to a 5000# safety point. They throw shingles up into my backyard trees and bushes and walk away. Busted up a cap on a post on my deck and didn't do anything about it. The installation of the gutter screens is not complete. I called twice about this. All-Star has no control over their subs. All-Star even ordered the wrong color gutters. I wanted a staircase installed off my deck, so as long as AllStar was there I asked them if they could do that as well. "Sure" their general manager said, and he quotes me a little over $2800. Next, he shows up with a contract for $4100. I sign it but realize I'm getting taken for a ride. AllStar doesn't do anything for several months. Next, I get an email from their sales rep assigned to my project, that additional costs are needed in the amount of $2000. Come on, $6,100 to build a wood staircase that is 7' tall? This is already a signed deal! Not an add to a contract. You eat the cost. The general manager doesn't return phone calls, text messages, or emails. The production manager (the one bright aspect of the company) does."

"It has been 1 year 5 months and 9 days since we officially started working with UB Hardwood and have now finished replacing floors in our kitchen, dining room, and entryway. This “one-day” project lasted much-much longer than the one-day which was quoted. This is one of several reasons to write this review. We chose UB Hardwood for two reasons: 1) UB Hardwood was recommended by the company that remodeled our kitchen and did phenomenal, fantastic, amazing job; 2) we were hoping to have an equally satisfying experience with this recommended installer. After we signed the agreement and payed 60% of invoice the “fun” has begun. The installation was scheduled about a month into the future. We were told it would take 1 day to install Adura Flex with grout. We heard nothing from UB the week leading up to the installation. So the day before the scheduled install date, we called them to see if things were still on-track. We were, at that time, the install would start at noon on the day-of. At 12:45 p.m. the day of installation we were still waiting (no communication from UB Hardwood). At 1:15 p.m. the installers finally showed up. They decided to install the new floor without removing the old one. They didn’t remove the trim (which we paid for), but rather cut it and did it very poorly. Then the glue was poured and installation begun. At 7:30 p.m. they were still working – clearly rushing – and still insisted they would be finished. At 8:00 p.m. they said they were done for the day and would be back tomorrow. As a result they didn’t clean the grout, off the floor surface, which on the package said to clean immediately. The next day they finished the installation, but the mess they left was enormous. After washing the floor 5 times to remove the dried grout (on hands and knees, with old mop, with a new mop), we gave up and called UB Hardwood. They ordered a cleaning solution (it took a week for it to arrive), which helped to clean the grout quite a bit, but not completely. Then the glue started to pop-up through the grout. The glue seeping through the tile seams was a continuous issue for the short life of the floor. Instead of installing a tile-matching stair nose, for which we were charged $78, a cheap metal one was installed. It was cut crookedly, with rough edges, attached with both re-used old and new screws. This was fixed eventually. And we thought we were done. But in about 6 months the grout started to crack. This was attributed to the defective floor and our bad luck. A claim was entered. Mannington satisfied the claim and we started everything allover again. We selected a different product because we couldn’t deal with the grout and glue again. Initially, even the 2nd floor was supposed to be a one-day installation. In early May, we scheduled our installation and at that time, they finally admitted it would be two days - July 6 and 7. On June 30th, 13 out of 16 boxes of flooring were delivered to our house. The other 3 boxes and stair nose didn’t make it. On July 6 around 1:00 p.m. we were still waiting for UB Hardwood and there was no communication. So we called. We were told that our installation was rescheduled to July 7-8 and they forgot to tell us. Nobody even asked us if were able to accommodate these changes. The second round of installation begun. We were getting different messages about the floor removal – if defective Adura was going to be removed or both old floors, or both old floors and plywood. How this was not articulated and clearly decided upon in advance, is unknown. , Ultimately both the defective Adura, previous old floor, and plywood were removed. Day 1 ended with our kitchen, dining room, and entry way in ruins with the removal of both floors and staples all over subfloor. Day 2 this was taken care of and installation of the new floor began. Again, due to poor communication and mixed messages from UB Hardwood, we expected a new plywood to go under the new floor. Sorting this out took several hours, meanwhile the installers just left and we were left with unusable kitchen/dining room for the entire weekend. On Monday the installers showed up again, with the missing stair nose and last 3 boxes of tiles. The stair nose was wooden, not vinyl as agreed upon and we got on the phone again. The floor was finished (without a new layer of plywood). Two weeks later, the proper stair-nose arrived and was installed. We were left with the aftermath of damaged trim, poorly installed shoes around our kitchen cabinets, and damage to the $30,000 cabinets from previous kitchen renovation . We chose to repair the woodwork ourselves as we couldn’t stand the idea of working with UB Hardwood any longer."