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"Initial sales process went well. Estimate included itemized pricing of each window. Financing explained (and written) in clear simple language. Installation was when things started going downhill. Our most expensive large bay window was installed with a broken lock. It would was the installer who actually brought it to our attention. We were told customer service would follow up with us. A bathroom screen had a hole in it. Again installer was aware of problem. Overall installation was sloppy. I received an email from a Window World rep requesting a review. We told the rep about our unresolved issues with installation and told her a review would be forthcoming after we heard from customer service. This person apologized and again told us a customer service rep would call us That was on Feb 11 2022. No word yet from customer service. Not happy and cannot recommend."

"Took over 1.5 years after start date. He only brought 1 employee to do work and left my half bathroom unfinished. Rude unprofessional hack and I really hope no one would hire him and his one helper."

"HomeWorks Energy provided my standard MassSave assessment, and a scheduled heating/cooling assessment.Based on their work, I do not think it was worth my time. For the MassSave assessment, their only work was to change one lightbulb in our kitchen and leave two (useless) "smart" power strips that we won't use, since we don't have a TV or stereo.They did recommend some minor insulation, which we are planning to do ourselves, because even with the 70% discount from MassSave it is $1000 less expensive than their cost. Also, as a warning, their recommendations only bring up insulation levels to current building code. Energy saving standard-of-practice generally recommend much more attic and basement insulation than HomeWorks can recommend or offer discounts on.Finally, and this is what prompted me to write this review, I scheduled an additional heating and cooling assessment, as my initial MassSave inspector wasn't knowledgeable in those areas and didn't have any suggestions to offer. Instead of the inspector showing up, though, I got a phone call 10 minutes before our scheduled time, claiming that they didn't recommend their team coming out to the property because 1). the previous inspector saw a few pieces of fiberglass (personally installed and then removed by me when it melted) adhered to a radiator pipe, and they needed an asbestos abatement company to sign off on it before they could do any work, and 2). because I wasn't yet eligible for a particular rebate, they didn't think it was worth their time.Given that I wanted to talk about future installation options to budget and plan for, I found this deeply unprofessional, not to mention ridiciously red-tape laden. I would NOT recommend HomeWorks Energy for any work or assessments in the future."