The Basement Doctor
The Basement Doctor
Since 1987 The Basement Doctor has been providing expert wet basement waterproofing, foundation repair, crawl space vapor barrier, basement finishing, and mold and spray foam insulation services. We give free inspections and detailed written estimates to homeowners in the Columbus and central Ohio area. Our solutions have expanded to include back-up standby electrical generators. Selecting the right contractor to let into your home is a very important decision. The Basement Doctor respects you and your home – expertly performing the contracted work, being punctual, employing a drug free workforce, and skilled experienced installers. We only use ethical sales practices and honor warranties without hassle. All of our staff follows clear rules of respect, responsibility and integrity. We treat you the way we'd want our own families treated. Financing is available, lender qualifications apply. Additional services: mold clean-up & prevention, basement finishing, dehumidification & battery back-up sump pumps and emergency response to flooded basements.
"Basement Doctor work crews were prompt and polite, accommodated my requests, and cleaned up beyond my expectations. There were, however, significant problems. Estimate was incomplete -- need for dehumidifier was not emphasized until after the work was in progress so was not in the contract. Cement dust was bad enough to injure my lung. However, Basement Doctor made what seemed like reasonable effort to contain the dust. The same might have happened no matter who did the work. After phase one was done, there was dampness along the crawlspace wall where drainage had been installed. I was told that it was not wet. In order for it to be wet, there had to be standing water. When examining the conditions in order make an estimate for phase 2, my project manager looked at the crawlspace drainage that had been installed in phase 1, he saw something that caused him to call the production manager, then told me that there was a problem with the drainpipe as installed in phase 1 and that it would be replaced in phase 2. This left me with worry about whether the rest of the work had been done correctly. When phase 2 was complete, I expressed disappointment that the appearance of the encapsulation did not live up to expectations. Primarily, the taped joint between the material used on the floor and part way up the wall and the silver insulated material used on the was not level, and was wavy to an unsightly extent The white material billowed out from the wall into the floor space rather than going down the wall consistently then out onto the floor. The project manager said that Basement Doctor guaranteed the function of the work, not its appearance. The foreman said that the white material would, over time conform to the wall. (It hasn't.) The project manager said the production manager (director?) would call me. It took three months and a nasty letter from me for that call to be received. When he came to my home the production manager reiterated that Basement Doctor stood behind the function of their work, not its appearance -- at least for the type of work done in my home. He said that there had been no problem with the drainage pipe that had been replaced, but that it had been replaced at my request. At that point I wondered who I should believe. He did improve the appearance of the encapsulation by adding tape so the joint was no longer wavy."
Betty H on August 2019
Since 1987 The Basement Doctor has been providing expert wet basement waterproofing, foundation repair, crawl space vapor barrier, basement finishing, and mold and spray foam insulation services. We give free inspections and detailed written estimates to homeowners in the Columbus and central Ohio area. Our solutions have expanded to include back-up standby electrical generators. Selecting the right contractor to let into your home is a very important decision. The Basement Doctor respects you and your home – expertly performing the contracted work, being punctual, employing a drug free workforce, and skilled experienced installers. We only use ethical sales practices and honor warranties without hassle. All of our staff follows clear rules of respect, responsibility and integrity. We treat you the way we'd want our own families treated. Financing is available, lender qualifications apply. Additional services: mold clean-up & prevention, basement finishing, dehumidification & battery back-up sump pumps and emergency response to flooded basements.
"Basement Doctor work crews were prompt and polite, accommodated my requests, and cleaned up beyond my expectations. There were, however, significant problems. Estimate was incomplete -- need for dehumidifier was not emphasized until after the work was in progress so was not in the contract. Cement dust was bad enough to injure my lung. However, Basement Doctor made what seemed like reasonable effort to contain the dust. The same might have happened no matter who did the work. After phase one was done, there was dampness along the crawlspace wall where drainage had been installed. I was told that it was not wet. In order for it to be wet, there had to be standing water. When examining the conditions in order make an estimate for phase 2, my project manager looked at the crawlspace drainage that had been installed in phase 1, he saw something that caused him to call the production manager, then told me that there was a problem with the drainpipe as installed in phase 1 and that it would be replaced in phase 2. This left me with worry about whether the rest of the work had been done correctly. When phase 2 was complete, I expressed disappointment that the appearance of the encapsulation did not live up to expectations. Primarily, the taped joint between the material used on the floor and part way up the wall and the silver insulated material used on the was not level, and was wavy to an unsightly extent The white material billowed out from the wall into the floor space rather than going down the wall consistently then out onto the floor. The project manager said that Basement Doctor guaranteed the function of the work, not its appearance. The foreman said that the white material would, over time conform to the wall. (It hasn't.) The project manager said the production manager (director?) would call me. It took three months and a nasty letter from me for that call to be received. When he came to my home the production manager reiterated that Basement Doctor stood behind the function of their work, not its appearance -- at least for the type of work done in my home. He said that there had been no problem with the drainage pipe that had been replaced, but that it had been replaced at my request. At that point I wondered who I should believe. He did improve the appearance of the encapsulation by adding tape so the joint was no longer wavy."
Betty H on August 2019
