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"Our heater stopped functioning on Nov 27, 2023 and we called Petro who had done the maintenance on it before and replaced a motor two years ago. They were responsive and a technician came two days later. He worked for 3 hours without explaining what the problem was. Then said he needed to replace the motor. He fixed the problem and left without much explanation. Two days later a bill of $2500 came via email. No explanation, no break-down. I called 4 times over the last 20 days, spoke to 4 different reps and was promised that a supervisor will contact me with the bill details. Nothing happened. Irresponsible customer service and unprofessional behavior. They show all the symptoms of big, bureaucratic, and indifferent service company. I would not recommend Petro if you have options of more personalized services."

General Contracting

DirectLine Plumbing & Heating is a full service company. Commercial-Residential-Industrial. We have a list of excellent subcontracts if needed and our prices cannot be beat-We also have a great rebate program for water heaters (must qualify)! All work is 100% guaranteed.

Building and Remodeling

"Terrible. Just terrible. Whenever we had a conversation about what was included in our purchase or not, he was ALWAYS switching up his statement. Lou is full of empty promises and we had a poor experience with him. He recommended his brother, Chris Mellilo, to be our contractor. Upfront he seeemed like a good guy but it was our mistake. It took this guy over 6 months to complete 1/2 of our kitchen. BEWARE of Northeast kitchen and his rude and flakey brother who ruined our lives for over 6 months. Find another place to get your cabinets and do not listen to these guys. Terrible, just terrible."

Since 2002 Worksite Construction, Inc. has built a reputation on quality, dependability and trust, working the discerning homeowners throughout Boston, Metro West and the North Shore. We work closely with several of Boston's leading architects and engineers to deliver outstanding results. Whether it's a kitchen or bathroom renovation, an addition or complete construction of an entire home, each project is built with our meticulous attention to detail. We readily source innovative building products and services to meet the needs of our clients' unique situations. We are passionate about commitment to customer service.\n\nWorksite Construction recognizes the importance of proper planning on projects. The result of this is a better product and makes for smooth running job site environment with uncompromising quality.\n\nEvery job closes with complete client satisfaction.

We have been in business since 2000 and have satisfied countless clients along the way.

Having trained in Ireland to the highest industry standard at the FAS Technical School for 4yrs and having spent the last 21yrs in Boston with experience ranging from 14,000sf home remodeling to bathroom fan installs, restaurant buildouts, multi unit condo conversions and 8yrs in Harvard Medical School research & science lads I have learned a board range of both people & job skills that you will fully appreciate. My focus is 100% quality & honestly and to leave you the customer happy.\n

"I emphatically urge you to avoid Richard Kumpel (RBK Enterprises). My partner and I hired Richard for a gut-reno of our home. We are currently in the process of taking Richard to court. He disappeared several months ago, with work still incomplete and with over $20,000 of our money, which we had pre-paid him for that work. We have also discovered that Richard violated code in several instances and we are in the process of filling a complaint with the Massachusetts Department of Public Safety against his contractor license."