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"Some guys from Red Plains Plumbing came out to clear a slow washer drain but they just managed to get their snake stuck in my washer standpipe. Instead of apologizing and figuring out how to fix it, they claimed that this happened because of my drain and they would have to go straight to digging up the sewer line for $7,000 to $10,000! I told them I would not be doing that and asked for other options so they said a supervisor would call me back and left, abandoning their snake in my drain which was now completely clogged and backed up into my washer and kitchen sink... Fast forward through a couple of days of frantic calls to Red Plains which they didn't even bother returning and I called another plumber for emergency service. They were NOT complimentary and let me know the snake should not have been put through the washer standpipe and its four 90 degree turns, should never have been forced in until it knotted up, and after they removed it that Red Plains had used the wrong kind of head on the snake which was broken off inside the drain! What was just a slow drain was now a serious issue and I had spent over $700 but was much worse off than I started! I want to support small businesses like Red Plains because they're supposed to care more about their customers. Unfortunately with Red Plains, they weren't able to provide the resources, professionalism, and knowledge that a larger company would. Their office manager called and tried to help figure out a way forward but must have been overruled because a return visit to fix the problem lasted less than 15 minutes and Red Plains sent me an email saying there was nothing they could do. When I tried to find out what happened (again leaving many messages with no return calls) they just told me I should go with another plumber! Following their advice, I called a larger, more reputable company and what a difference it made! In less than the time it took Red Plains to get their snake stuck and block up my drain, the experienced plumbers found exactly where the head of the snake was lodged in the Y with a nearby floor drain, sent a camera down the floor drain to look at what it would take to remove the stoppage, and cleared the stoppage through a nearby cleanout that the Red Plains plumbers had just ignored! Instead of defaulting to the most destructive (and expensive) option, the new plumber had the tools and experience to correctly diagnose the problem and figure out a way to fix it where Red Plains couldn't. To cap it all off, Red Plains flatly refused to refund the charges for their "drain cleaning" which started this mess (be careful with all the fine print they put in their invoices which make you wave their liability for damages they do) so this was a costly lesson for me. In the end, what it comes down to is that you want to work with a company who will do what they say they will and help you even after they make a mistake. Based on what happened to me, I want to warn everyone that company is not Red Plains Plumbing. If you're considering hiring them then I hope the same thing doesn't happen to you too!"

"They came and knocked out and was so pleasant and even explain everything about what they were doing and how it would take. They were genuinely nice and I definitely plan to use them again and share them with others that May need their services. 5 star ? from me."

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"This is nothing but a scam from go one!!! They really know how to lie. We started on this nightmare in April of this year. Since then it has be horrible!! They drag their feet about returning phone calls, and text. In July of this year, we went 10 DAYS WITHOUT AC!! 10 days and nights. Both of us are retired and have health issues. Those 10 days was living h***. We have waited over 2 weeks or longer to have a technician come out! They out a new HAVC unit in and it never did work right. We had a power surge and it blew the motherboard up. Another lengthy wait for it to be replaced. Waited over 2 months to get 2 panels replaced. This solar system has NEVER worked correctly. We were told that if they send another technician out to check on our central unit that we would be charged $600 for a service charge if they did not anything wrong!!! Now the heater us not working and as usual we are on a waiting lust to be serviced. Has any one found a way out if this nightmare??? If so, please contact me thru messenger. I have talked with the Attorney Generals office here in Arkansas. My next step is the Better Business Bureau. This company needs to be stop from preying on the citizens!!! This has been the worst decision we have ever made!!!!!"

"Wasn’t going to leave a review but figured I should warn any women who think about calling here. I was quoted $3200 for a reroute of a cold water line. They sent Justin, obviously the worst plumber on their team, to come find the leak, couldn’t do so, then told me he would need to pressure test the hot water line to figure it out. But, in doing so, my hot water line could explode and I’d have to replace both. Imagine your plumber telling you that they’d cause your hot water line to explode but you’re responsible for paying them to repair it!! A real helpless feeling. With the help of another plumber, he found the leak. He also did a bunch of other work no one asked him to do and charged me $3000 to replace one singular line in my house. Idk how that math works when the whole cold water line was quoted at $3200. He left my house a mess, knocked a hole in my dining room, and messed up the reroute to not even provide cold water to my washing machine. Only giving this company two stars cause Cliff came to my house to apologize, bring a different plumber out to fix the first guys work, and covered the repairs to the drywall. Still the worst plumbing experience of my life that lasted 4 days and feel scammed."