Get matched with top fireplace mantel installers in Naperville, IL

"I'm a guy who does my research before making a decision on who to trust to do work for us. You're probably the same since you're reading this review. I can save you a lot of time by suggesting you go with Premier for your job. We had an insurance claim that was covering the replacement of our old aluminum siding. We were also in need of new windows. We decided we'd bite the bullet and have all the windows done, as well as the siding. This was going to be a big job and I wanted to find a single company who could do both of these projects in unison. After doing the research, on both products and companies I might want to do the install, we got a number of quotes. At the end of the day, Steve won us over. Premier had positive reviews, like everyone else we considered. However, at the end of the day, we really liked Steve's approach, knowledge, and customer service. In addition, he's one of the few companies who has an actual brick and mortar location where you can go in and look at products, and discuss your project. Steve took a lot of time with us and answered all the questions we had. He also made some suggestions that helped guide us in the decision making process of things like window type, exterior accessories, etc. Once we signed the contract, Steve gave us an estimated start time. He stayed in touch with us as products came in and also communicated progress of other jobs so we knew when to expect the official start date. His initial estimate was right on. Now, a company is only as good the crew who actually does the install. You can always be won over on the sales end, but it's the skill of the installers that really matter. Peter and Stanley were the gentlemen who Steve had work on our home and we had a very positive experience working with them. They worked with us to navigate some tricky workarounds with our large deck and screened in patio, along with other decisions that had to be made along the way. While they were proactive in asking how we wanted certain things to be done, they were also very patient and helpful when we had questions as the work progressed. Like any large scale project, there are going to be issues to work through. We had some rotten wood in places and also had a piece of Fypon accent that had a little damage when it arrived. I firmly believe that the sign of a great company is how they respond when something needs extra attention or when a customer has a concern. Steve went above and beyond to make sure we were satisfied and found solutions for each issue we encountered along the way. Steve is a local small business owner who cares about his customers, is patient, and does great work at a fair price. The crew he assigned us, Peter and Stanley, were on time every day and did great work. What more could you ask for? We are so pleased and proud of our home after the work they did. In addition, we've had many compliments from neighbors, friends, and families. My wife and I, without hesitation, would recommend Steve for window, door, and/or siding project."

"BEWARE of this company!!! Everything started out great, the staff was initially incredibly responsive and came out for an estimate. Their estimate was reasonable and competitive to a 2nd bid I had received, and I was offered a $500 discount and a commitment that the work would be done in 1.5 days if I signed the contract in 24 hours. I went ahead and signed the estimate. That is when the problems started.... The project manager (Moses) was completely non-responsive as to when the work would be completed. They were provided access to my home, yet never contacted me to let me know when they would arrive or when work would be completed. 3 weeks later, I still did not have a response on work completion and Moses stopped answering my messages and would not answer my calls. Finally, after calling the office (which is always closed and has an outdated voicemail response that hasn't been updated since Oct. 3rd) , I received a call from the technician. He tells me that work is complete, and that he'll be doing a walk through in a few days. Today, he calls to tell me he is there , but he doesn't know where the main gas line is and he can't figure out how to get gas to the fireplace. Ok, interesting... I call my gas company because we have working hot water and have been paying our gas bill and they tell me gas is entering the home. I tell this to technician, who tells me, well, that's too bad, they don't know what the problem is and that is my problem to solve, the work is complete on their end. How is work complete, if you have hooked up a gas fireplace , but can't figure out how to get gas to it? Isn't this something you would confirm BEFORE doing work? I can't get in touch with anyone in charge at the office and I am honestly shocked that anyone could have had a positive experience with this company."

"Did a wonderful job on our project. Helped to navigate us through the process."

"Great from start to finish."

"I was replacing all of my basement windows because the wood frames were rotten in places and had lead paint. The previous basement windows were really high quality of a type that doesn't exist anymore (hoppers that open in and from the bottom) but I chose to replace because I didn't want any wood or lead paint left. When I met in person with the salesman, he told me that is what they would do because of course the wood was obviously damaged. The contract said "replacement window, new flashing", which I thought meant what the salesman told me, the entire frame. The person who came to measure called me on the phone, and he told me that all the damaged wood would stay, but I didn't understand him well over the phone. When the windows were actually installed, they left virtually all of the damaged wood and lead paint. They came back today not to make plans to fix anything, just to insist to my face that I was wrong and they were right, and the salesman didn't count."

"Ken did a great job explaining the issues and solutions for both the cracked drain as well as piping. He also corrected an issue where dishwasher line was connected to sink drain vs disposal. Repairs were completed as he described and sink functioning as expected."

"GREAT service and product! We've used Expert Window & Doors twice now for projects at separate homes and they did a wonderful job. Michael takes great care in ensuring your project goes smoothly. Top notch quality product as well!"

"Our home is 85 years old and was in need of extensive renovations. We chose Window Concepts for our windows, roofing, and siding, and they did an outstanding job! Garrett provided a wide range of samples and made the entire process smooth and convenient. My wife and I highly recommend this family-owned company—they truly stand out! Their customer service is also exceptional and very accessible; 10/10 experience!"

"Been trying to get in touch with this company, All my windows seals are broken, Tried texting, calling and emails. No return calls. Windows look terrible. They say Life time warranty, Yeah Right"

"Excellent communication, quality work. Highly recommended."