FOSTER PLUMBING & HEATING, INC.
FOSTER PLUMBING & HEATING, INC.
As a mulit-year Super Service Award Winner, Foster Plumbing & Heating is a family-owned business has been helping homeowners stay cool in the summer and warm in the winter since 1989. We have been in the industry since 1946. We pride ourselves in treating our customers and our staff fairly. For years Foster Plumbing & Heating has been servicing the Richmond area with quality and professional care. Our heating and cooling technicians are fully trained and provide the best service in the area. Our goal is to promote quality and professionalism in the plumbing, heating and cooling industry and the demonstration of a genuine concern for the safety, comfort and health of our customers by providing quality services.
"EDITED TO ADD: Really impressed by the follow-up by Jennifer of the company, who called me at home and made it clear they wanted to make this situation right. I'm impressed by her customer service and have changed my review stars, as she made it clear that this was an aberration and they wanted to make things right. She offered her personal cell phone to arrange any future service, and that type of attention to remedy an unhappy customer speaks highly of how they do business. Wildly incompetent and a waste of our time to hire them. My husband understands plumbing, but works long hours and was trying to "buy back time" by hiring a professional to finalize a toilet kit repair. We hired Foster based on reviews and they sent out someone who was so weirdly patronizing for also being so incompetent. When my husband explained that there was a new kit installed and it was mostly complete, but there was a small leak that needed finalized tightening, the plumber didn't even get down on the ground to inspect the back of the stool. He just informed us we needed a "major rebuild" and a new toilet. WHAT?!?! I sincerely don't know if he's just poorly trained and didn't understand the problem or whether he was trying to exploit us. It didn't make sense that he didn't understand the problem, especially when someone was telling him explicitly what was needed. He also quoted $299 each for two faucets replaced, which is the HIGH end of average costs. I don't mind paying more for quality work, but someone without a basic understanding of a toilet leak shouldn't be charging high market value for their work. My husband paid for the service call and declined services, and used his lunch break to fix the toilet completely (no new parts nor rebuild necessary) and install faucets. We were quoted $920.34 for 3 tasks that took an accountant less than 1.5 hours to complete, without any formal plumbing training. That's not okay. Beyond that, I'm completely unimpressed with the management. Before posting a negative review, I make sure to go directly to management and see what they'd like to do to fix the frustration. Shawna (sp?) kept saying "I understand what you're saying," but clearly didn't. She kept talking about there being set prices for parts. WE DIDN'T NEED PARTS. She also kept defending how qualified he was, but that makes no logical sense if someone non-certified can have a better and quicker understanding of how to fix the problem. There are too many other reliable, qualified, reasonably priced plumbers out there. I will never do business with this one again. They might have other good plumbers, but our guy was not one of them."
Sarah S on December 2022
As a mulit-year Super Service Award Winner, Foster Plumbing & Heating is a family-owned business has been helping homeowners stay cool in the summer and warm in the winter since 1989. We have been in the industry since 1946. We pride ourselves in treating our customers and our staff fairly. For years Foster Plumbing & Heating has been servicing the Richmond area with quality and professional care. Our heating and cooling technicians are fully trained and provide the best service in the area. Our goal is to promote quality and professionalism in the plumbing, heating and cooling industry and the demonstration of a genuine concern for the safety, comfort and health of our customers by providing quality services.
"EDITED TO ADD: Really impressed by the follow-up by Jennifer of the company, who called me at home and made it clear they wanted to make this situation right. I'm impressed by her customer service and have changed my review stars, as she made it clear that this was an aberration and they wanted to make things right. She offered her personal cell phone to arrange any future service, and that type of attention to remedy an unhappy customer speaks highly of how they do business. Wildly incompetent and a waste of our time to hire them. My husband understands plumbing, but works long hours and was trying to "buy back time" by hiring a professional to finalize a toilet kit repair. We hired Foster based on reviews and they sent out someone who was so weirdly patronizing for also being so incompetent. When my husband explained that there was a new kit installed and it was mostly complete, but there was a small leak that needed finalized tightening, the plumber didn't even get down on the ground to inspect the back of the stool. He just informed us we needed a "major rebuild" and a new toilet. WHAT?!?! I sincerely don't know if he's just poorly trained and didn't understand the problem or whether he was trying to exploit us. It didn't make sense that he didn't understand the problem, especially when someone was telling him explicitly what was needed. He also quoted $299 each for two faucets replaced, which is the HIGH end of average costs. I don't mind paying more for quality work, but someone without a basic understanding of a toilet leak shouldn't be charging high market value for their work. My husband paid for the service call and declined services, and used his lunch break to fix the toilet completely (no new parts nor rebuild necessary) and install faucets. We were quoted $920.34 for 3 tasks that took an accountant less than 1.5 hours to complete, without any formal plumbing training. That's not okay. Beyond that, I'm completely unimpressed with the management. Before posting a negative review, I make sure to go directly to management and see what they'd like to do to fix the frustration. Shawna (sp?) kept saying "I understand what you're saying," but clearly didn't. She kept talking about there being set prices for parts. WE DIDN'T NEED PARTS. She also kept defending how qualified he was, but that makes no logical sense if someone non-certified can have a better and quicker understanding of how to fix the problem. There are too many other reliable, qualified, reasonably priced plumbers out there. I will never do business with this one again. They might have other good plumbers, but our guy was not one of them."
Sarah S on December 2022
