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"Tech was friendly and courteous. Finished the job super fast. I’ve put Ben in my contact list for future reference. "

"T-Mark came to work on a very old boiler that was not heating properly. The technician Scott arrived within the scheduled time window. He was very knowledgeable about boilers and was able to quickly diagnose the problem."

"Very quick and professional"

"Description of Work: Bathroom Flooring and Fireplace Remodeling Beware of this company. I strongly advise caution before hiring them, as they have demonstrated a lack of integrity and ethical behavior in completing the job properly. Pros: The only positive aspect of this experience was the subcontracted crew who did the actual work. They were excellent, skilled, and professional. The issues cannot be blamed on them, as they simply followed the instructions provided by Mike, the company representative. Cons: After the crew finished their portion of the work, Mike B. was supposed to return on a Saturday to inspect and finalize the job. I set aside the day, but that morning, he texted me to say he was going to a Sabres game instead. He later called to say he would come on Sunday, but I told him Sunday is a rest and church day for us and he raised his voice, insisting he needed to come early Sunday so he could attend another sporting event later as I was still talking he hung up on me. This unprofessional behavior showed that sports were more important to him than completing the job properly. When I spoke to James, the owner, he promised to make things right. However, when the team returned, they installed the bathroom vanity and finished some trimming on the fireplace—but not without additional costs. I had to pay out of pocket for caulking, paint, and the materials needed to connect the vanity to the plumbing system, all of which were supposed to be included in the contract. Final Outcome: I paid $11,200 for the company to subcontract the job to an excellent crew, but the company itself failed to deliver on their promises and how the job was to be done. I ended up finishing some of the caulking, fireplace boarding, and trimming myself. Despite the company’s breach of contract and mishandling, they offered no meaningful discount or compensation for these mishaps. Recommendation: • Do not hire this company. They prioritize personal interests over professionalism and fail to meet contractual obligations. • If you happen to come across the subcontracted crew they used, I recommend hiring them directly. They were courteous, skilled, and efficient. • Be prepared to buy your own materials, as this company did not include them, adding unexpected costs to the project. In summary, while I’m happy with the crew’s work, the overall experience with this company was disappointing. I would not recommend them to anyone."

"Dale and his staff were wonderful to work with!"

"They did fine"

"I paid Jim nearly $400 to replace a sump pump. A few months later it was running constantly and he did come out twice.. for 2 minutes each time and did NOTHING! I had to pay Roto Rooter who diagnosed the issue in the first minute as a problem with the check valve. After coming out, Jim refused my calls and didn’t return any messages. I had referred many people to his business. Now I will let everyone know his true lack of follow up and knowledge since he had no idea of what was wrong. Don’t waste your money here!"

"They never called me back"