Affordable Appliance Repair
Affordable Appliance Repair
17 years of experience
Locally owned. Facebook: https://www.facebook.com/AffordableApplianceRepairGuy
"We have a GE refrigerator that has been increasing temperature to 50 degrees intermittently. We had another repairman out in the past that stated he didn't know what the problem was and thus couldn't bill us. We then called Affordable Appliance Repair in Terre Haute. Before the serviceman even came out, my husband asked over the phone if he was qualified to work on GE refrigerators and he said yes. This serviceman was at our home for 2 hours stating he wasn't certain what was wrong but he "thinks it's the control board". He had no diagnostic tools and in particular, nothing to test the board, thus this was his assumption. He suggested we replace the board as he "thinks this is the problem" in which we replied that we are not going to pay to replace something under an assumption. He finally packs up and proceeds to write us a bill for $85 for not fixing a thing. I stated I would be agreeable to paying his gas to show up but he hasn't properly diagnosed or fixed anything. He the states - "well, I want to replace your board but you weren't agreeable so it's not my problem you don't want the item fixed". I pointed out that I could have assumed it was the computer board without calling him and ordered/installed it myself, but I thought I was calling somebody who said he was qualified to diagnose the issue to avoid spending money on unnecessary parts. His answer- well if I replaced the board and that's not the issue, I won't charge you a service call to try another option". To which I said- so you're not going to charge me another service call, but I will continue to pay your for parts until you find the right one ? He just shrugged at this point and continued to write his handwritten receipt charging us $85 for wasting our time and money and fixing nothing. Oh, and his moto on his fb and site is : If I can't repair it, you don't pay!"
Kym D on January 2025
Locally owned. Facebook: https://www.facebook.com/AffordableApplianceRepairGuy
"We have a GE refrigerator that has been increasing temperature to 50 degrees intermittently. We had another repairman out in the past that stated he didn't know what the problem was and thus couldn't bill us. We then called Affordable Appliance Repair in Terre Haute. Before the serviceman even came out, my husband asked over the phone if he was qualified to work on GE refrigerators and he said yes. This serviceman was at our home for 2 hours stating he wasn't certain what was wrong but he "thinks it's the control board". He had no diagnostic tools and in particular, nothing to test the board, thus this was his assumption. He suggested we replace the board as he "thinks this is the problem" in which we replied that we are not going to pay to replace something under an assumption. He finally packs up and proceeds to write us a bill for $85 for not fixing a thing. I stated I would be agreeable to paying his gas to show up but he hasn't properly diagnosed or fixed anything. He the states - "well, I want to replace your board but you weren't agreeable so it's not my problem you don't want the item fixed". I pointed out that I could have assumed it was the computer board without calling him and ordered/installed it myself, but I thought I was calling somebody who said he was qualified to diagnose the issue to avoid spending money on unnecessary parts. His answer- well if I replaced the board and that's not the issue, I won't charge you a service call to try another option". To which I said- so you're not going to charge me another service call, but I will continue to pay your for parts until you find the right one ? He just shrugged at this point and continued to write his handwritten receipt charging us $85 for wasting our time and money and fixing nothing. Oh, and his moto on his fb and site is : If I can't repair it, you don't pay!"
Kym D on January 2025
