Get matched with top sliding door installers in your area

"I am still waiting for the return of my deposit as it has been a week since I put this review on hold after putting in the notice that day 24 June of cancellation by email and next day mail. As I have said before I am a disabled Vet, Senior citizen with health problems. I have copies of the emails that I sent on the days of 06/24/2023 and by next day Mail on the 27th notarized copies of the cancellation. Tried calling but went to voice mail. No work has been done so a rating cannot be done on the work, only the price. This job was way overpriced and never got the chance to compare. The salesman was a good person but I have my family doing it for thousands less."

"This company is a disgrace and should be avoided at all costs. We replaced every window and door at the cost of 55k only to have a complete disaster from beginning to end. 14 service calls and 18 months later they just completed the work in mid December 2022. Last night I discovered yet another problem, a dent in a door panel they changed out in December. They’re a bunch of amateurs that were not prepared any of the 14 times they were at our home. I basically had to project manage their team for them to make sure they had everything covered. We should have gone to Pella instead. Incidentally, Pella were very interested in our horrible experience with Richmond Window Corporation when I spoke with them recently. Apparently it’s not the first time they’ve heard complaints like this."

"If you want to hire a contractor that keeps your money (multiple $K) and didn’t get the job done, this is the one to hire. We hires Trent to build the sunroom. After he presented the plan and we placed a deposit of $5000 to get the job started. He had an architect come to our course drawing the blueprint but we requested changes. In the meanwhile, we have engaged Trent for other small scale projects, such as adding a wall or adding rails to our porch. We paid all the projects in full after the projects are done. However, the main project on sunroom hasn’t made any progress for over 8 months. Our request to the change of the drawing hasn’t been addressed in a concrete manner. Understanding that Trent might have busy schedule and we didn’t want to wait for any longer. We kindly requested to cancel the project, refund is $5000-minus the drawing fee. He agreed to refund in his initial text but then unresponsive for our calls and texts. However, he also didn’t move forward with our project. So, essentially we paid $5000, got a semi-finished blueprint and waited for over a year and nothing was done. His argument was this $5000 was baked into the cost of other projects but we have separate quotes for other projects from him and we’ve paid in full. After we have read other review about failing to refund $2000, it seems a consistent pattern. Please address it ASAP before we bring it to the next level!!"

"Work went well considering that we had to dodge the weather. They were very attentive to several unexpected issues that came up and did what was needed to get things done to my satisfaction."

"Great experience"

"I purchased 11 windows from fairway on 6/27 with a 4-8 week timeframe. They said it may run up to 9-12 weeks due to supply delays and that was fine with me. After 3 months I contacted them and was told they aren’t in with no estimated arrival date. I continued to call and sometimes I was able to get through to the receptionist who was always in her car and didn’t have any additional information to provide. She would always say that Gary would get in contact with me but out of all the calls I made, I was only able to speak to him once. I continued calling and by late October they finally said 5 were in and agreed to install them which was done on 10/31 and said they would discount me $150.. They did not notify me that they were coming to install on that day and left the door to my unit open but at least half were done so I was somewhat relieved!! I proceeded to call until late December and they continued to say no windows. At this point, I asked to cancel them because I was looking at selling and since over 6 months had passed I no longer had need for them. They said this wasn’t an option and that it would have to be canceled through the manufacturer. I asked for that number but they wouldn’t provide it and said she would have to call to check. No update was ever given. Now we are at mid March, a full 9 months since ordering and I have given up on receiving the windows. They required half a deposit upfront which was 2001.58. The windows that I did not receive were going to require more work removing the steel so they were more expensive than the 5 I did get. So in short, over the last 9 months, I ended up receiving half my order and paid $2000 of the $4000 bill but only received $1375 worth of my order. I feel liked I was scammed out of my money for services that were never going to be provided and I just want a return of my deposit that was taken from me. Now after seeing how many others are in the reviews experiencing the same thing I filed a complaint with BBB and my credit card company."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."