Get matched with top washing machine installers or repairers in Prescott, WI

"I will update this review if (and that is a huge IF) my washing machine ever gets repaired. It has been almost a month without a washing machine. We have a special needs 12 year old and a toddler. Not having a washing machine is so ho*** ** us. Watson was selected as the repair company for a warranty claim. The technician came out to our house. We (foolishly) assumed that when a technician with a truck full of tools shows up...he is going to like...fix it? But no. He spent 5 minutes there. The only time he physically touched the washing machine was to reach in and spin the drum. "Bearing" he said. He then told is he isn't there to fix it. He was just there to look at it. The funny thing is how literal that was. He just looked. Barely touched. He also told us that the people on the phone often leave it up to him to deliver the bad news (that he is not fixing it that day). So he left and said someone would contact me. Nobody did. Eventually I got an email from UPS that some mystery packages were coming from a random address in Texas. A little googling told me it was appliance parts. Sweet. So I called to ask Watson about it. I was told that they usually don't schedule anything until the parts arrive. But she decided to schedule it anyway. So an appointment was made for 10 days out (Feb 16). I was sad because of how long it is taking, but it was also clear I had zero choice in the matter. So I accepted the date on the 16th at 2pm. Remember the part about me having zero choice? Boy, was I correct! Today they called me and said they have to change the date to Feb 24th because it is a half-day repair and requires two people. How did they not know this when they scheduled the first repair? It just shows disorganization & poor communication. Long story short, if you want your appliances fixed within a reasonable amount of time...I highly recommend against Watson appliance inc."

"I am very pleased with results of my kitchen remodel project and would gladly hire Craftsman Renovations again anytime. All of the work was first rate and Dex and Mike were both professional and competent. They are very good communicators and I always knew what was to be done next and what I needed to do as well. All of the subcontractors were excellent and treated my property respectfully. Frankly, kitchen remodels can be difficult, but Dex and Mike made the experience as painless as possible. I would recommend them to anyone (and already have done so)."

"From the initial consultation to finished result everything was top notch! I was kept informed throughout the process and the work was completed on time and in expert fashion. Really very pleased with the whole process."

"Great! Completed within the time frame agreed to. Professional and friendly!!"

"Fast , friendly service. Tech found the issue and corrected it within about 30 min."

"Great! Punctual easy to work with cleaned up area when done"

"They stay behind their works, they come to job if they informed us to be there. They provide a quality job and quality equipment."

"Unethical and Retaliatory business. Wow. What a horrible experience. Quick recap (yes, this drama is still going). *Typical is to replace electrical. $350. Same repairs for 40 years. *This guy does a repair stating not sure how the pump runs without his fix. $950. *Call to talk about the high price and see what happened. Always makes excuses - his repairs, the cost, what was done. *I left this poor review below. HE THEN REPORTS AN UNKNOWN DEFECT TO THE DNR AS A UNCOMPLIANT WELL! Clear and unethical retaliation! I now have a huge fix and repair bill that I am required to make due to this company's actions. *After this, I have filed a BBB Complaint, and reported this behavior to the licensing bureau of WI. Copies can be found online or I can send the evidence and dialog. In summary - Poor Customer service, Retaliatory and Unethical, and if things go well for your repairs you may be OK other than paying high prices. If not, you had better hope your system is fully up to code - this company will go after you. There are much better choices for these services. Original post below. Second time out to the well pit. First time, he looked at the well and replaced the electrical and said that’s why the pump was running – a couple years ago. Reasonable. It’s been a couple years. I left a message when he was on vacation – no response when he returned. I called again – no response. I texted Kurt and then he said he would come over. This time, he comes out with his $250,000 truck and lifts the well up 3 times and says that there are no bleeder valves which was the problem: Why wasn’t this brought up the first visit? He lifts the well and lowers it – too long. Repeat – still too long ($$$). One more time – that fixed it. (Not sure – his story changed from the first time he was out to the well) 2.5 hours later at $200 per hour (!!!), he says we won’t have any more problems. I asked if he checked the electrical and he said no. (Full disclosure: There was a snake down in the well pit – he didn’t want to go down, so he decided to fix it using my wallet!). I wish he would have asked if we wanted this VERY EXPENSIVE service before he spent so much time and my money on routine maintenance! I called to discuss the bill – no response. I called again and the receptionist was rude and abusive. Kurt called finally after my two calls and basically said that I could divide the cost up among others and his prices were needed to keep his truck and business running. He is looking after himself and not the customer. Poor customer service, poor communications, and a poor experience. Avoid"