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"This company has some of the rudest and most disrespectful people working there. Veronica and Jessica should not be in customer facing positions. The bathroom remodel was done well, but the tile installer needs a bit more attention to details. We still do not have glass and had to call the glass company last week directly for an update as they were not being provided by New York Renovations. NY Reno kept stating there’s a delay and timing is estimated. However, Glass Depot told us the deposit was never paid and that was 7 weeks after they came out for a template. Just called the glass company again for the first time since early last week after continued vague updates from NY Reno. One very helpful person told me that NY Reno just paid the deposit via ACH earlier this week and that they’d call back after asking around for a timing update. Never heard back, so I called again but was told that NY Reno had instructed Glass Depot to not speak with me. The woman at Glass Depot specifically said she was told by NY Reno to not discuss any financial information but could confirm that “the glass has been ordered”. However, when I called last week, that same person at Glass Depot said the deposit was not made and glass had not been ordered. Meanwhile, for weeks, NY Reno was providing random updates about our glass saying they haven’t heard from the glass company, or that it’s just one more panel to come in. Those seem to be false as well as the “receipt” they emailed which was a text only document on Microsoft Word (not images). I’m sure NY Reno will reply to this and say they have gone above and beyond to make us happy. Or, try to put the blame on us and call us rude for following up directly with their vendor, but we have plenty of emails and an outrageous to show this. Plus, a bizarre phone call from Veronica where she berated me by saying that I picked the wrong person to mess with, calling me insane, etc. Update: After I left a review on Google, Veronica from NY Reno emailed stating that they will no longer be in contact or respond to any form of communication until there is a glass install date. She also continued the false line of allegations regarding harassment. Their response to this review, negative criticism, and a customer pushing for concrete updates speaks volumes."

"The lady who contacted me in response to my request for service from this outfit, told me there would be a 79$ fee plus tax just for the estimate.: if I then went ahead and performed some or all of the services, that fee would be applicable towards the services. (other electricians come out and estimate for free! They seemed professional on the phone and sent responsive texts and emails---and I really needed a lot of work done fast, I was willing to set up the appointment. The guy who came out was young in comparison to other estimators that came here, described himself as an electrician working for his father ( contractor) and uncles outfit---but he was very polite and professional and responsive. He proceeded to look at our power panel first--- and then we went over the entire house and I explained what I wanted done, realizing it was a lot I also indicated I might need to split this into a phase 1 and part 2 projects. The guy then returned to his car and wrote up his estimates coming back about 1/2 hour later to show them to me on his I pad, telling me that each item is a flat fee and adding them up... I looked at the costs of individual projects as well as at the grand total. I was rather dismayed to find out his estimates escalated over $3000.00(!!) ----ABOVE the highest local estimates(!!!) I had in hand from others, the BEST and highest rated full electrical contractors in our Durham Chapel Hill area!! ( their estimates totaled around $4500-5000 for even far more comprehensive work than I had asked this guy! I kept the conversation polite, trying to understand where this outfit came from in quoting such outlandish prices for this area...and I asked him, whether in all seriousness they perhaps did NOT need any jobs...? Not liking to waste my time nor this young man's, thinking it might be worth spending 50 or 100$ more on some items just to get them done now and off my list---- I tried to find at least one or two projects for him to do while he was out here-- such as replacing outdoor security lights with newer fixtures, I already had purchased--- and even after this and getting my 79$ supposedly applied to these jobs, .. the price for what I wanted done was 100% above the highest quoted price of the same items (!!!) by a very reputable and highly rated outfit in this area totallng several hundred dollars more. . At that point ---I would rather let go of my 80 bucks, than throw more good money after bad --- I told him we were done and that I consider myself scammed!! BEWARE! they are a rip off if they are legit..... or else I just gave a guy a free tour to my house and electrical and security system based on Angies List's high recommendations--!!!! BEWARE.... I really want my money back and feel had!--but at this point that is the least of my concerns. Please let my experience be a lesson to you---do not open your doors to this outfit."

"Cancelled all services with Blanton as well as this well pitched Wow Service Plan. Was given a good pitch about services provided. However, after scheduling twice for services provided by service plan, only to have them cancelled and told need to reschedule. Today is was need to reschedule because they are anticipating (four days from now) a high volume of emergency calls due to cold weather and freezing temperatures. What cold weather? 52 and 43 at night are not freezing temps; 69 and 67 daytime are not freezing temps. So you reschedule appointments four days in advance with no actual justification or confirmation the day of of what you think might happen? Sounds more like laziness or a reason not to fulfill appointments made almost two weeks prior. Second, why have an online system that allows you to book an appointment and date but when you call to complete the appointment process, tell us that the dates that show on the calendar as “available” don’t actually mean they are available? The lady I spoke to said they are run by two different departments. Sounds like you need to update your systems and booking process that actually shows dates of availability so customers don’t waste time picking a date that isn’t actually available and waste time. Or get rid of calendar option altogether so you cannot select a date that isn’t in “real” time."

"Oscar from Spearhead Renovations was top notch. He was professional, courteous and most of all - responsive. We had our master bathroom remodeled and LOVE the result. His tiler in particular did an awesome job! I would definitely use Spearhead Renovations for my next bathroom remodel."

"Thermo Direct replied quickly and was able to perform the services I required. I would recommend them to anyone that requires the services of a plumber."

"Ryan Smith of optimal plumbing did a fantastic job!! I can not express enough how happy I am with the work he and his helper did. I am so glad I hired optimal plumbing for this job. I will always hire optimal plumbing for all my plumbing needs and will recomend them to anybody else."

"We needed to replace a failed kitchen faucet and Michael was able to fit us in the first thing the next morning. The faucet was replaced and the site completely cleaned up at a very reasonable cost. Highly recommended."

"Too expensive"

"Tech arrived very quickly and determined issue to be electrical - which required a different company."

"Unfortunately I cannot rate their service, the quality of the work or price because they never sent over the estimate. They sent me an email after the walk-through letting me know that several jobs had came up and they were very busy. Apparently too busy to do an estimate and win our business. A little frustrating because we took the time out of our day to go over ideas and discuss options for our kitchen, bathrooms, etc. They even suggested that we go with another contractor if we couldn’t wait. That was over a month ago and we still haven’t heard back."