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"Did a great job in a timely manner"

"Initial visit 10/25/24 - Paid down payment of $800 check # 8006 Discussed what I needed done: Wasps and cold air coming into living space from chimney from side vents in the fireplace. You told me you could make my chimney look real nice outside but it would cost more. I stated I didn’t want a “fancy expensive” chimney top. I do want it to LOOK NICE and professional but didn’t need the expensive top. All I need are the wasps gone and to fix chimney top to make sure wasps don’t return. They were swarming outside on top of chimney. You mentioned some sort of grate for the top with smaller holes to prevent wasps from re-entering. For the air leak you moved a screw that you claimed would correct air leak. Didn’t work. You sent camera up chimney and said there were wasps at the very top. You stated you could do this job for me For $1500 You provided e-mail receipt for the $800 stating you would return in two weeks to complete job at which time, upon completion, I would owe $700. Two weeks passed and no communication from you. Two more weeks passed so I called you. You stated you LOST my number. Who loses customer’s number? You also had my e-mail address and could have communicated that way. 11/25/2024 – You returned to complete job? Paid you in full the remaining $700. Check # 8010 but job not done. You stated helper was not available so your wife came in her car “with the baby” to help. You both left for a while to get wasp killer. You mentioned again about replacing the grate on top with one with smaller holes to keep wasps out. Not done. You also removed an outside vent on side of chimney about two feet from ground and did a sloppy job of caulking. I wondered about the integrity of the chimney and smoke entering house. You stated that vent was “not needed” and that should keep cold air out. Didn’t work. I asked about covering that area with siding. Not done. You mentioned about getting paint from HD to match siding color when siding gets replaced. Not done. It was dark by then and you couldn’t see. You showed up late so you ran out of daylight. You came inside and asked real nice if I could please pay you in full. I felt sorry and having the baby there tugged at my heart strings and thought you needed the money so I paid you in full – BIG MISTAKE. I asked you for receipt and told me I should have it later that day. No receipt. Called you and told me to check SPAM mail. Not there. Next day I finally received it at 3:45 12/2/2024 – You scheduled me for 10:00 AM. It was 10:45 - Not here and no communication so I called you. You stated you were waiting for Triple A and that something broke on your truck. A responsible contractor would have communicated since you were scheduled to be here at 10:00. 12/6/2024 –Friday - You re-scheduled between 1:00 & 2:00 PM. You then stated truck was STILL in shop. You re-scheduled for Monday 12/9/2024 with no time set. I called you that Friday 12/6 to see if you could come Saturday the 7th instead of Monday the 9th since rain was forecasted 12/9 – 12/12 12/11/2024 – Wednesday – You stated that you would have all fixed up on Friday 12/13. ` 12/13/2024 – Friday - Came with helper. Brought siding and some steel sheet. A couple pieces of siding were replaced on side of Chimney up on top. Not sure what else was done. Asked helper to put a piece of siding on bottom side where vent was removed. There was enough siding. He shouted out to Spencer on top to replace siding but no answer. I’m sure he heard. Not done. They both left early, had enough daylight and enough siding to fix where vent had been removed. Not done He wrapped the top of chimney with some screen. Was not fastened properly and looked sloppy and unprofessional. The siding needs to be painted to match color on house and needs to cover bottom of chimney with siding and paint as well. Not done! 12/19/2024 – Scheduled between 12 & 1:00. No show or contact. You could have called or texted to let me know you could not keep appointment. I texted to check if you were coming. Texted again at 1:20 with no reply. Again, a responsible contractor communicates with clients."

"They were very efficient and on schedule. They explained everything very thoroughly as well."

"The work was done in a very professional manner, and the guys that came out to my house went above and beyond. They even discovered a small leak in my gas piping and were able to get it fixed as well. Sleeping better knowing they were looking out for me. I really appreciate their hard work and I’m so glad that I hired these guys."

"Great customer service and even better knowledge and work on our fireplaces. The two service technicians did a fabulous job for us!"

"Sales was excellent, but that’s where it ended. Was told someone would come out for accurate measurements to send to manufacturer. No one ever called. Soon i was charged for the doors to be made but never had official measurements taken and it was like pulling teeth for someone to provide me proof that measurements were taken when no one was home. I was told it happened on 10/31 but I was out of state. So must have broken into my property to do it then? Skip ahead two months, one door shows up to be installed but can’t as it doesn’t fit. Shocking. Three months later all doors arrive for install. First time I touch it the screen falls off my patio door. On the other door the hardware isn’t what I ordered to begin with and there is a dent in the steel paneling. So one of three doors is working out for me. In total, it’s been six months since i signed on the contract and i haven’t so much as received a “hey, we’re sorry this has been awful and we really appreciate your $15,000. How can we make it right?” Instead I have to inquire DAILY with someone from installation scheduling (since this is the only contact I have aside from sales) about when and how management is going to fix it. I went with Champion as for the warranty and quality of work. Never again"

"Quinn Windows was great! This was the second time we have used them to install windows (first being our old house). The owner provided the initial estimate and is fantastic to deal with. They we prompt at sending an estimate, including a mock-up of our front door. Quinn kept us informed on the status of our windows as, with all replacement windows, they had to be manufactured to the measurements of our existing windows. Installation done by a team of 2 over two days. Again, very professional and did a great job. We already have used them again, and would in the future!"

"Matt’s was very helpful and communicated very thoroughly with me through the process. They helped with any questions that I had. Our gutters made a huge difference on our house!"

"Great job, Knowledgeable"