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"Work done timely and cleaned up as promised"

"Hello Tony, So we had xxxxxxxx come out and the following was discussed: 1. Because of the design of our home with the foyer and existing 2 levels what we “essentially” have is a two zone system. 2. If Countryside removes the zone system and dampeners we will have no heat in our lower level so they advise against that. 3. There was a way to give us a two zone system however because Countryside chose the layout the way they did there is no option to do anything different at this point. Short of a whole new system at the going rate of ~ $7000 (You have been paid $7505. Removing anything will lead us with just what we started with which is NOT ACCEPTABLE. 4. Countryside has provided us a “quote” and a final bill. There is no signed contract, no change order, no email agreement to do any additional work other than the quote and the crossed out “upgrade” that the quote identifies and Tony was told of specifically at the final “pre work” meeting. 5. We are starting drywall 01/28 and Doug and Joanne Hill are considering $7505 (paid) the total amount due. Please note this amount is ~ 20% more than the quoted amount. Again, there is no signed contract, no pre park scope agreement, no change order or any other conversation signaling to the homeowners the cost would be more the the originally quoted amount of $6505. 6. The homeowners also have two quotes that the desired two zone was possible and that due to the design of our home, essentially what we have. Except due to Countryside opting to add zoning system the two zone system can not be re routed any other way. 7. Doug and Joanne Hill has asked for the Owner to contact for over a week, this has been done via the Sales guy Tony, posted on the Complaint/review site, and a Better business Bureau has been filed over a week with No response from countryside. Given that all this has been done we are considering our relationship complete. Doug and joanne hill have paid Countryside in FULL (20% over quoted amount) and 10% over market value for work complete as evidence by report from Center-point home Services. Addendum 8. Doug and joanne previously offered to split the ~3300 upgrade homeowners did not agree to - leaving countryside to absorb 1505 and the homeowners to pay 1505. Given the assessment from xxxxxxxxxx this offer has been withdrawn! I will forward this to the owner and the BBB Done !"

"Terrible. I've never had such a bad experience with a company like this before. I would never hire AllStar again. Their sub-contractors are fast but messy. They threw trash in my attic thinking I wouldn't find it. They left nails, screws, sheet metal trimmings, etc. all over the ground. Cigarette butts and plastic spoons too. I had to call the General Manager and Production Manger out to my house to hear my complaint and clean up their mess. That still didn't work. I had to borrow a lawn sweeping magnet from another roofing contactor working in the neighborhood. I filled up the bottom of a shoe box. Although the building permit included a sound plan for safety precautions, the sub-contractors didn't follow it. There are OSHA safety standards to follow, and not one on them carried a card. I asked. Never once did I see them harnessed up and tethered to a 5000# safety point. They throw shingles up into my backyard trees and bushes and walk away. Busted up a cap on a post on my deck and didn't do anything about it. The installation of the gutter screens is not complete. I called twice about this. All-Star has no control over their subs. All-Star even ordered the wrong color gutters. I wanted a staircase installed off my deck, so as long as AllStar was there I asked them if they could do that as well. "Sure" their general manager said, and he quotes me a little over $2800. Next, he shows up with a contract for $4100. I sign it but realize I'm getting taken for a ride. AllStar doesn't do anything for several months. Next, I get an email from their sales rep assigned to my project, that additional costs are needed in the amount of $2000. Come on, $6,100 to build a wood staircase that is 7' tall? This is already a signed deal! Not an add to a contract. You eat the cost. The general manager doesn't return phone calls, text messages, or emails. The production manager (the one bright aspect of the company) does."