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"Very responsive and did everything that I asked for."

"Ruben was a joy to work with. The quality of the work was top notch, and the entire process made us feel involved and secure that we were going to be very happy with the outcome. We remodeled two bathrooms, as well as a laundry room. Any time we had a question or needed guidance, Ruben was there to help with everything. I love how everything turned out, and the timeline was met as well. I would highly recommend for your remodel needs."

"Brian is awesome. Our front stairs were literally falling apart and he rebuilt them beautifully. My favorite part about working with Brian is his guidance on materials and design and budget. He knows his stuff and made some really great recommendations. We are going to have him re-do the front entrance/door in the fall. I highly recommend using him for any carpentry project on your horizon."

"Rob had recently replaced my kitchen and bathroom faucets and I called him to see if he could now replace my gas water heater. I was happily surprised when he said he’d be out within a couple of days and I was REALLY pleased with his estimate. For both jobs, Rob showed up when he said would and was both fast and efficient. He’s a great guy - dependable, reasonable, professional and focused on providing good service to his customers. Rob is my “go to” plumber from now on!"

"We had Towne replace windows and do detailed interior trim work. We had new siding and doors installed. They were excellent, prompt and did exactly what they said. Will be using their services again for a bath remodel."

"Joe and his team did an incredible job, the work was excellent and I appreciated the workmanship and the creative trouble-shooting (it's an old house!) to get excellent results. Everyone on his team was great: skilled, hard-working, friendly, and kind/respectful. Pricing was very reasonable and allowed me to upgrade items like appliances without sacrificing the scope of the remodel, quality, or workmanship. My house is transformed and I could not be happier with the results."

"Well done."

"I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience."