Best Mulch
Best Mulch
47 years of experience
Homeowners, landscapers, contractors, and property managers in Southeastern Pennsylvania rely on us for the supplies and services that beautify their landscapes from season to season, year after year.
"I can not comment on the product quality because I never placed an order. I will comment on the totally unprofessional and unhinged behavior of the person/people answering the phone. I called on 4/30/20 at 4:49pm to inquire about having 2 yards of soil delivered on 5/2. I spoke with a man (no identification) who told me that he would take my number and call me back tomorrow. I gave him my name and number and hung up the phone. I received a call this morning (5/1/20) at 6:52 am from a female as a follow up. She quoted me 112-116$ for two yards of soil. I asked about what time I can expect the soil to be delivered on 5/2. She told me that it could be any time between 7-1pm. She then started to explain in detail how they process the deliveries at their site, which was ok but too much information. I then asked specifically what type of soil I was being quoted, at which point she told me that she could not tell me because I never told her what it was being used for. I said some was for a flower bed and some would be used for my lawn. She stated that the quote was for screened topsoil because that was the best for my application. At this point I was concerned with the vague nature of her responses and stated that I would have to call her back to schedule the delivery as I thought the price was a bit high and wanted to explore other options. All of sudden a male voice came onto the phone unidentified and started yelling at me about how I don't know what I'm talking about and that I should call "Mr. Mulch", because they'll be sure to get it to me "by Thursday". I attempted to slow this guy down and he then stated "Aren't you the guy who called me after 5 yesterday?" I told him I called just before 5, he told me I was lying. He then asked me what I do for a living. I said "I guess you don't want my business." He told me that he did not need my business, that he had more business than he knows what to do with, and hung up the phone. I am dumbfounded at this behavior. I can't help but assume that the call at 6:52am was punitive for some kind of perceived slight of calling his business after 5pm, even though I clearly did not. It is not acceptable to call a private residence at that time without prior discussion. This person isn't right in the head, and a search of other online reviews bears out a pattern of this type of behavior. This business should be avoided at all costs. I can only imagine what type of response a customer would receive if there was a problem with their delivery. I am thankful that I never got to that point."
Jim T on May 2020
Homeowners, landscapers, contractors, and property managers in Southeastern Pennsylvania rely on us for the supplies and services that beautify their landscapes from season to season, year after year.
"I can not comment on the product quality because I never placed an order. I will comment on the totally unprofessional and unhinged behavior of the person/people answering the phone. I called on 4/30/20 at 4:49pm to inquire about having 2 yards of soil delivered on 5/2. I spoke with a man (no identification) who told me that he would take my number and call me back tomorrow. I gave him my name and number and hung up the phone. I received a call this morning (5/1/20) at 6:52 am from a female as a follow up. She quoted me 112-116$ for two yards of soil. I asked about what time I can expect the soil to be delivered on 5/2. She told me that it could be any time between 7-1pm. She then started to explain in detail how they process the deliveries at their site, which was ok but too much information. I then asked specifically what type of soil I was being quoted, at which point she told me that she could not tell me because I never told her what it was being used for. I said some was for a flower bed and some would be used for my lawn. She stated that the quote was for screened topsoil because that was the best for my application. At this point I was concerned with the vague nature of her responses and stated that I would have to call her back to schedule the delivery as I thought the price was a bit high and wanted to explore other options. All of sudden a male voice came onto the phone unidentified and started yelling at me about how I don't know what I'm talking about and that I should call "Mr. Mulch", because they'll be sure to get it to me "by Thursday". I attempted to slow this guy down and he then stated "Aren't you the guy who called me after 5 yesterday?" I told him I called just before 5, he told me I was lying. He then asked me what I do for a living. I said "I guess you don't want my business." He told me that he did not need my business, that he had more business than he knows what to do with, and hung up the phone. I am dumbfounded at this behavior. I can't help but assume that the call at 6:52am was punitive for some kind of perceived slight of calling his business after 5pm, even though I clearly did not. It is not acceptable to call a private residence at that time without prior discussion. This person isn't right in the head, and a search of other online reviews bears out a pattern of this type of behavior. This business should be avoided at all costs. I can only imagine what type of response a customer would receive if there was a problem with their delivery. I am thankful that I never got to that point."
Jim T on May 2020
