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"Jason was punctual and professional throughout, from the first visit through the cleanup. He showed up when he said he would. He did what he said he would do. And he really knows tile! He made some suggestions which helped us select a porcelain tile. Then when he was doing the installation, he came up with a beautiful solution to an unexpected challenge. We love the result! He was respectful of our house and careful to avoid damaging or soiling carpets, bathtub, etc. Jason did all the work himself, including pulling out the old carpet, removing the toilet and creating a new edge for the carpet in the adjoining room to ensure a neat transition to our new tile floor. He quoted a reasonable price before he started and that was the price we paid him... No funny business or extra charges. We will definitely call Jason again for any other tile or small home projects he is willing to take on."

"Simpson said the water heater was leaking and replaced it at an extremely high cost. The leak, which was coming from a water pipe leak in the wall right next to the water heater and should have been seen when they were inspecting for the leak because the dry wall was visibly soggy and water logged, was “discovered” after the water heater was installed. It has taken weeks for a competent repair company to dry the walls and floors. While Simpson said the water heater was leaking, it was only five years old and I question whether it really was needed. Too late now to do anything but take their word, but I am suspicious. And I feel their charge for installation was excessive. L"

"Terry is the real deal. He diagnosed the trouble with my dryer in minutes and came back a week later and fixed it. It was a hard fix but he worked harder and did a fantastic job. He's even found another problem and will be back to fix that as well. I highly recommend him."

"I planned a big party for my only son’s high school graduation this past June. Friends and family came as far as California to attend, and I hosted them at my house. I wanted to refresh the guest spaces (bedrooms and lower level) so ordered new carpeting. I bought carpet from Connie at Home Depot in Asheville on May 27th, and she rushed the order for installation prior to June 15th (graduation weekend). However, when the carpet arrived at my home on June 12, the installers discovered that the person who measured my rooms, had made mistakes by confusing the rooms and measurements so that the truck had the wrong carpeting, in the wrong amounts, and even some missing! I agreed to let them install what they had on the truck because I’d packed the house up in preparation, and my guests arrived in two days. The installers pulled out the old carpeting upstairs and exposed the sub floor in the hallway and my son’s room. Then they rolled out the new carpeting to cut, and saw it was moldy and dirty. I decided not to continue with the installation. A new team of installers came out 2 weeks later and discovered the measurements of the rooms were mis-labeled and incorrect in places, and again carpeting was missing. After lengthy conversations with the Installers, I decided to visit my local store and speak directly to management, who said the installer would be back the next day with the correct carpeting, but likely they wouldn’t have enough.(?) From June 12th (the original installation date) until now, July 7th my life has changed. I’ve been accepted to a Culinary School in California. I now need to rent my house to pay for my lodging while going to school. The color of carpeting that I originally chose is too light for a rental property, and so I asked if I could (as long as the carpet hasn’t been installed yet) change the color. Management said that I could as long as I paid 20% restock fee ($1500!). I couldn’t believe it. I suggested that if they’d installed the carpet on June 12th that I’d just accept the color, but since they hadn’t—perhaps we could even split the restock fee? They refused. I reluctantly agreed to let them install them install the originally ordered carpet. I feel coerced. I STILL do not have carpeting in my home that I paid $8000 for in May! I have not heard from Home Depot, and my house is still packed. The graduation has come and gone, and still exposed staples and nails riddle the floor in my upstairs hallway and the entrance to my son’s room. It’s hazardous to walk. I told the management of Home Depot about this, and still no carpet. I feel disappointed, angry and have lost faith in Home Depot. Home Depot insisted that I pay 100% of the carpet and installation up front. If they didn’t have my money—I’d choose to do business elsewhere."