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"11/29/24 Spencer comes to my house to look at my Chimney to see if it needed to be swept. Then I asked him about a wood stove. He said yes he does install wood stoves and we agreed. He did state to me that I would have to put $3000 down for him to do the job. I got a receipt via messenger@messaging.squareup.com. 12/7/24 was the date Spencer agreed to come and install the stove. He called me earlier that week stating he needed to change my date due to his wife needing some time away from their infant child. I agreed to change the date of the installation to 12/16/24. 12/16/24, Spencer showed up late and came alone with a 300 pound wood stove, per Spencer. Spencer had told me several times that his father in law was coming to help him, then his dad and he stated his helper was a flake. When Spencer first showed up he made a comment to me how the company he bought the stove from went up in their pricing. He was not very happy. He got the wood stove inserted into the fireplace. I had offered to help but he said no thanks. While Spencer was working on getting the piping connected to the stove and the surround on, his wife and infant child show up to hang out. When the surround was being placed around the stove a measuring tape was not used. He vicariously placed the surround around the stove without fabricating the metal to what it needed to be. He carelessly placed silver screws into black surround. He even removed one screw on one side and now there is a silver hole and a silver screw. He even broke some of the bricks on my fireplace due to not having help or correct tools to do the job. When you look at the surround the two silver screws are in different places, is not level, is not attached to the wall of the fireplace and flaps. When he was here, Spencer stated to me that he would show up on Saturday, 12/21/24, to work more on the surround. I said ok and wrote a check for $2000. Later I realized that I had asked Spencer about a military discount and said he would take $100 off my bill. The total amount agreed upon was $4900 not $5000. I contacted Spencer, he did not respond to me. I get a message from apple saying I had a payment. I checked and it was from Chimney Charmers. I sat on my couch that night and looked at the stove with the light on. The stove is not level and the surround on top is not level. A leveler was not used either. A possibility is that the floor of my fireplace is not flat and I would have thought he would have done something to make the stove flat or something so the stove does not move. When you close the door to the stove it moves inside the fireplace. The stove was not anchored. I was told by someone that Spencer should have made the surround look like it was attached and part of the stove not make it look like dumbos ears flapping in the wind. Here is a response when I made a post on a local page, "Yeah like I said if he had measured and looked at a spec sheet he could have avoided that problem. Additionally he should have used tap-con masonry screws, or at least anchors and screws to adhere it to the brick and then added a high temp sealant around the edges/seams." None of this was done. I am not even sure if he had a permit to place the stove in or if he placed it in correctly. He had told me on his own accord that he would return on Saturday, 12/21/24, to place some kind of wool or something behind the surround and attach the surround to the brick. None of this was done. I also found out later that day that his wife was in my front yard, on my swing, swinging their infant child. I tried to contact Spencer several times via text before he was suppose to show up on Saturday, 12/21/24, per him. Spencer finally texted me back on Friday, 12/20/24, and told me his work was done, done correctly and he would not be returning. I was confused and angry because he offered and told me he would return on Saturday to finish. Spencer only gave me a google receipt for the for the $3000. I have not been given any kind of receipt for the other $2000. I did request via a text and their website a detailed receipt. I have not had a response from Chimney Charmers. I also contacted BBB, they tried to contact Chimney Charmers and they, Chimney Charmers, did not respond to BBB. We had a verbal agreement. I did not know he was untrustworthy. Are there any additional costs related to this service? (Your question) Not yet but I do plan on getting it repaired."

"Did a great job in a timely manner"

"They were very efficient and on schedule. They explained everything very thoroughly as well."

"Great job, Knowledgeable"

"The Problem: I had a leak in my living room ceiling. I thought I needed the chimney repointed. I could not find a contractor on Angies List search who does that kind of work. I wrote to AL’s member services. They gave me a list of contractors. I selected A-Advanced Chimney Service. They were the only ones who specifically listed that as a service. The Inspection: They came and did a free inspection. They determined the Chimney Chase Cover was rusted with holes allowing water to enter. It needed to be replaced. They also offered “Flash Seal” a tar like sealant for the flashing. And “Chimney Saver” a clear water repellent sealer for the brick. I agreed to their estimate for everything. It also included a Chimney Cap. The Work: The work was done in one day. Tony the installer is very experienced and knowledgeable. I was surprised. Tony climbed up on the roof at about 11:00am and didn’t come down until around 5:00pm. The Execution: - The Chimney Cap is not plumb. It leans like the leaning tower of Pisa. I didn’t notice this until much later. - There was little cleanup. Months later I’m still finding screws and pieces of some tarred mesh material on the ground. - When Tony and his helper Tim arrived for the inspection they tore apart a sofa cushion. They needed it’s foam to keep from slipping on the roof. They didn’t remove all the padding. To this day I have white pieces of padding stuck to the roof shingles. - I called the manager Denise about this a couple of times. The first time she said she would send Tony over to fix the leaning cap and clean up. Tony never showed. Now with the Covid-19 situation she says she’ll send Tony over when things return to normal. - Lastly, during the install Tony needed a 1/4” drill screw driver. His was worn. I loaned him one. I didn’t get it back. Not a big deal but the rest of this is totally unsatisfactory. The Result: The ceiling no longer leaks."

"Sales was excellent, but that’s where it ended. Was told someone would come out for accurate measurements to send to manufacturer. No one ever called. Soon i was charged for the doors to be made but never had official measurements taken and it was like pulling teeth for someone to provide me proof that measurements were taken when no one was home. I was told it happened on 10/31 but I was out of state. So must have broken into my property to do it then? Skip ahead two months, one door shows up to be installed but can’t as it doesn’t fit. Shocking. Three months later all doors arrive for install. First time I touch it the screen falls off my patio door. On the other door the hardware isn’t what I ordered to begin with and there is a dent in the steel paneling. So one of three doors is working out for me. In total, it’s been six months since i signed on the contract and i haven’t so much as received a “hey, we’re sorry this has been awful and we really appreciate your $15,000. How can we make it right?” Instead I have to inquire DAILY with someone from installation scheduling (since this is the only contact I have aside from sales) about when and how management is going to fix it. I went with Champion as for the warranty and quality of work. Never again"

"Outstanding communication! Totally honest! Totally affordable. I'm extremely happy with this team!"

"Work was done well within the time frame quoted; fabrication was on point and welds were clean as was the area when they finished working. A pleasure to work with; no complaints. Would definitely recommend"

"They came out to the house, measured windows, showed us their product, answered all of our questions. Then they came again to double-check the measurements. All windows were made specifically for our home. Installation took about 5 hours on day 1 and about 2 hours on day 2. Everything was cleaned up inside and outside. All staff were helpful, friendly, and did a wonderful job. The new windows exceeded my expectations with the quality."