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"Very professional did the work and was very hospitable"

"4 Years later, we are finally done with our “12 to 14 week project” that started with S&W Kitchens. This is after they abandoned our project, we had to get an attorney involved, and hire a different contractor to complete the project. Before the design was finalized, we reduced the scope of the project to pull out some major items. S&W revised their price for the project based on the changes we made. Despite the scope being significantly reduced, they came back with a price well above the initial numbers that had a greater scope. The information communicated from the office to their field was mostly inaccurate and caused issues. Due to the lack of organization, poor communication, inaccurate documents, we lost count of how many times things needed to be reworked. You would think a company being in business for 40+ years and having multiple locations throughout central Florida; organization, management, and communication would be their strong suit. We had 3 different superintendents over the life of the project. We had to constantly keep stepping in to get things corrected multiple times and keep things moving along. It would still be going on had we not done that. We needed to get the head of the field out of Orlando involved. Our thoughts were this would get things back on track. Reflecting on everything now, it accomplished nothing, dug the hole deeper, and wasted more time. We tried to get both owners, out of Palm Harbor and Orlando, involved to address the issues. That also yielded no positive results. The root of all the issues that were experienced trace straight back to ownership. This was a top-down issue where their decisions to have the personal in the roles they were in did not allow for things to work. When the owner describes in their online professional profile, playing multiple rounds of golf each week and walking their dog everywhere, you start to question if their priorities are focused on their business. Having company “retreats” in Utah where no one could be reached for a week when issues were occurring on the project was another upper-level decision we were surprised to see. Everyone we worked with appeared to have good intentions. They were just tasked with responsibilities that were outside of their own skill sets or limited by what management/ownership would allow them to do. As an example, having the designer get involved with coordinating, scheduling, or ordering of materials did not yield a good result. Stick to design, where their strengths are and nothing more would have helped. We wish we had known what we were in for prior. Had someone shared this type of experience, we would have sought out a different company. Our project was wrapped up in July 2024 by a different contractor who did an awesome job. This was 4 years after we started vs. the 12-14 weeks in the contract. During the first 15 months of our project, I witnessed a 25-story mid-rise go up from caissons set to occupancy and a high-end custom home go from foundation to the homeowners moving in. If you are considering having S&W Kitchens do your project, hopefully, our experience shares more insight into what can occur."

"Exceeded expectations. Crew was wonderful and respectful. Quality of work was perfect. Was able to discuss questions along the way. Highly recommend, our kitchen and bathroom are now beautiful and functional!"

"Charles and Diane were extremely easy to work with and communicated well. Will go back to them for any future plumbing needs"

"John was wonderful. He fixed my AC, and happy with his service."

"He never returned my calls."

"Perfect job"

"Great !!!!"

"Horrible place ... Spent 500 to them to fix one problem and after they came I had more problems to fix.... I tried telling the. For months it was something they did... They then told me no it wasn't then and something magically broke when they fixed the other issue... Telling me I needed to spend another 500 to fix a broken piece... And they never actually looking inside to find the problem ... Just said they knew what it was... So a month later I smelled burning from my dryer .. almost on fire at that point because they put belt on wrong pulley... Dangerous .. could've burned house down if I hadn't caught the smell in living room before going to lay down..... After I got belt fixed by other company .. another 200 plus dollars they created ... I called and told them the issue they caused... They denied it. Like in the past ., and said nope we didn't do it.... And refused to stand by their work and honor the fact they made a mistake... The Russian guys that did the work were very smug and spoke in Russian the entire time doing the work so I had no idea what they were saying .. and I have no issues with anyone .. but it made me feel like there was a reason they were not speaking so I could understand them . Bc they spoke English fine when I asked something ... Had this all not have happened I wouldn't even bring it up ... I just don't want anyone to go through what I went through... I couldn't dry clothes at night bc my sister couldn't sleep bc of the screeching noise it made after they replaced the element .... RUN THE OTHER WAY"

"Terry and his sons were polite, professional, talented, trustworthy, and above all the work done was exceptional! From bidding the job to completion I could not be happier."