Grass Master, Inc.
2460 Locust Street
Grass Master, Inc.
2460 Locust Street
43 years of experience
Free onsite estimate
A Leader in Lawns. Grass Master has heen an industry leader for over 30 years. With innovative products, custom seed and specialized equipment, we provide superior quality lawns at affordable prices.
"We have used this company for a couple years. Never had a problem until yesterday. When we had App#2 we told, who I am assuming the office manager to skip #3, which they did. There is a note on our account that we will call them if we want another app. And they are to text my phone 2 days before they do the app. Which they did, but it wasnt my phone number. This girl rattled off 2 phone numbers which were not even close to my number. And like magic she says (Phone number Removed). And she confirmed that we will call when we want an app, which is correct. They automatically deducted the money out of my account which she ought to know by looking at my account that after receiving an app, I pay their bill on the 3rd of the next month. She sd she doesnt know about that. She should she is the OM. I call BS. We went back and forth about the bill. She sd since you are getting your money back, we will just bill you. I sd go ahead, I am not paying it. She sd then it will go to collections, I sd go ahead, send it as many times as you want, I am not paying it. I then Asked to speak to a mgr she sd I am one of the managers, she sd no one else is available. I sd of course. By this time I went from b******* to crying. She then says, IF YOU DONT HAVE 35.00 IN YOUR ACCOUNT MAYBE LAWNCARE SERVICE ISNT FOR YOU. I SD DO YOU KNOW HARD IT IS TO LIVE ON DISABILITY FOR A MONTH, SHE SD NO I DONT. I THEN SD YOU SHOULD NOT HAVE SD WHAT YOU SD. SHE SD I CANCEL EVERYTHING? I SD YES AND HUNG UP!! SINCE THEN I HAVE MESSAGED ONE OF THE CO OWNERS WHICH WONT DO A DAMN BIT OF GOOD AND ASKED FOR A FORMAL APOLOGY. AND THE 35.49 RESOLVED. THEN I WILL CONSIDER COMING BACK BUT NOT UNTIL THOSE 2 ISSUES ARE RESOLVED AND SHE FORMALLY APOLOGIZES FOR DISRESPECTING HER ELDERS. SORRY HALF OF THIS IS IN CAPS BUT IM PISSED."
Dawn A on September 2024
A Leader in Lawns. Grass Master has heen an industry leader for over 30 years. With innovative products, custom seed and specialized equipment, we provide superior quality lawns at affordable prices.
"We have used this company for a couple years. Never had a problem until yesterday. When we had App#2 we told, who I am assuming the office manager to skip #3, which they did. There is a note on our account that we will call them if we want another app. And they are to text my phone 2 days before they do the app. Which they did, but it wasnt my phone number. This girl rattled off 2 phone numbers which were not even close to my number. And like magic she says (Phone number Removed). And she confirmed that we will call when we want an app, which is correct. They automatically deducted the money out of my account which she ought to know by looking at my account that after receiving an app, I pay their bill on the 3rd of the next month. She sd she doesnt know about that. She should she is the OM. I call BS. We went back and forth about the bill. She sd since you are getting your money back, we will just bill you. I sd go ahead, I am not paying it. She sd then it will go to collections, I sd go ahead, send it as many times as you want, I am not paying it. I then Asked to speak to a mgr she sd I am one of the managers, she sd no one else is available. I sd of course. By this time I went from b******* to crying. She then says, IF YOU DONT HAVE 35.00 IN YOUR ACCOUNT MAYBE LAWNCARE SERVICE ISNT FOR YOU. I SD DO YOU KNOW HARD IT IS TO LIVE ON DISABILITY FOR A MONTH, SHE SD NO I DONT. I THEN SD YOU SHOULD NOT HAVE SD WHAT YOU SD. SHE SD I CANCEL EVERYTHING? I SD YES AND HUNG UP!! SINCE THEN I HAVE MESSAGED ONE OF THE CO OWNERS WHICH WONT DO A DAMN BIT OF GOOD AND ASKED FOR A FORMAL APOLOGY. AND THE 35.49 RESOLVED. THEN I WILL CONSIDER COMING BACK BUT NOT UNTIL THOSE 2 ISSUES ARE RESOLVED AND SHE FORMALLY APOLOGIZES FOR DISRESPECTING HER ELDERS. SORRY HALF OF THIS IS IN CAPS BUT IM PISSED."
Dawn A on September 2024
