Get matched with top appliance (smaller size) installers and replacers in Swansea, MA

Hello, my name is Avery Andrews. I have over a decade experience in various trades including electrical, landscaping, etc. I am a one man crew that is here to help you with a multitude of tasks around your home.

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."

Handyman, I'm a motivated hard working person I do all kinds of home improvement jobs, decks finish paint bathrooms tiles plumbing electrical, demolition house clean out, yard work Vinyl,roofs etc

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For all your home improvement needs! Frame to finish, kitchens and baths and everything in between....

We are a full service Residential Remodeling, Renovation and Construction Company serving our customers and clients with trusted solutions through all phases of residential construction. We have developed solid processes and knowledge of materials through experience that will offer you a well thought out and organized approach to your home improvement goals. Regardless of the size of your projected construction as we are prepared to tackle everything from Maintenance to Whole House Renovations. We raise the bar on everyday contractors by offering our customers a quality experience through skilled craftsmanship, planning and a commitment to deliver superior results all at a reasonable price.

After many years working in the construction trades industry, we founded JC Construction back in 2004. Our family run company is based on the belief that our customers' needs are a priority and the level of our workmanship is held to the highest standards. Our team is committed to this and as a result, a high percentage of our business is repeat customers and word of mouth recommendation referrals.

Welcome to DELL & SONS, Inc. We are a family owned and operated business that provides our customers with quality bathroom renovations at affordable prices. \nWe offer a wide variety of options to fit your needs and budget.\n\nDELL & SONS services commercial and residential properties. Feel free to contact us for a free consultation and estimate. Get the bathroom you’ve always wanted at a price you can afford. Call today.

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