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"Will was very nice to start off with. He came willingly and gave us an estimate, as well as picked up our $2,600 cash deposit. Once the deposit was paid our level of responsiveness changed and we were always "next on the list." Will never did build our deck because he under bid the job and decided it wasn't worth his while. Where we are at today (one year later) - a police report is being filed today. Any theft over $1,000 is a felony in the State of Ohio and we just want our deposit back. Good luck to Will with where this is headed. - Heather E."

"This is a mixed review: some things were good; some were not good. First of all, the windows are great. We purchased 7 Marvin Ultimate wood double-hung windows for the back of our house from the Pro Exterior division of APCO. These were full-frame replacement windows. The sales process was painless and pleasant. There was no hard sell and no special “sales”. The price was lower than the quotes we got for fiberglass inserts and for vinyl windows, so it was a great value. It took a couple of months longer to get the windows installed than originally estimated, but that was no surprise since supply chains were backed up everywhere. We are very pleased with the windows. They are high quality and attractive. The screens are not a high quality and some were slightly warped and did not fit flush with the window sill. We have been promised replacement screens. On installation day, two men showed up at our door who said they were going to install our windows. Their truck was not an APCO truck, but instead was painted with the name Jacob Ross Contracting LLC. APCO did not forewarn us that their installers are subcontractors which caught us by surprise. Not sure why they never mentioned this. There were two installers who installed all seven windows in one day. They did not have masks on when they knocked on the door, but they agreed to wear masks when I asked. Some of our windows had shelves immediately below, and that presented challenges to the installers, but they worked very hard to restore the shelves to the original condition. Not perfect, since their main skills are installing windows, and not finish carpentry or repairing tile grout cracks. The installers were courteous and seemed competent. After the installers left, we noticed a very strong chemical odor that evening. It was powerful and overwhelming. It smelled like a solvent of some sort. The next morning, my wife and I had headaches, slight nausea, and lung irritation. These symptoms continued off and on for a while. For three days, we kept the windows open during the day and ran the attic fan to ventilate the house. At first, I was concerned that it might be uncured foam insulation, but was convinced by a technical representative of the foam manufacturer that the odor we smelled is not consistent with their product’s characteristics. I asked the subcontractor and the APCO project manager what they may have used to cause this noxious odor, but I was never given a straight answer. They did not seem to be willing to admit to using a solvent to clean residue of foam insulation from the woodwork – something I saw one of the installers do right before they left, although at the time I did not know what substance he was using. We eventually checked into a hotel to minimize our exposure, and returned to the house during the day to keep things ventilated. We discovered a small area of carpet that smelled especially strong, as though solvent had been spilled on it. After one week, the odor final went away. This experience was a nightmare for us. APCO’s project manager was defensive during the several conversations we had about the problem, insisting that the subcontractor only used water-based stain to touch up scratches on the windows. He would not acknowledge that the subcontractor might have used a volatile substance to clean insulation foam residue from wood surfaces on the trim moldings. When I asked him what he expects his subcontractors to use to clean dried foam insulation residue from the trim wood, he said he leaves these issues up to the subcontractors. Coincidentally, two of my neighbors recently had new windows installed (by other companies) and I asked them if they had any problems with irritating fumes. Neither had experienced any problems of this nature."

"Jeremy and his crew are top notch professionals. Courteous and on time, the work and clean up were completed properly and efficiently Communications were smooth and effective throughout the process The roof looks great and I would highly recommend"