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"I am writing to express my sincere gratitude to David Ward and Metro Appliance store people in Lowell, Arkansas for resolving our dissatisfaction issue in one day that was never resolved with Frigidaire/Electrolux Service. Our part replacement issue was ongoing for 6 weeks. I and my husband love all Frigidaire appliances that were sold by Metro Appliances to our new home builder. Especially the Microwave product #PMBS3080BFA. In short, we like the appliances for the best performance, looks and durability at reasonable pricing. Unfortunately, the microwave needed the turntable motor replacement in original manufacturer's warranty by Electrolux Service. The service technician accidentally dropped the trim kit on the floor and damaged it. He promised to replace it but he never did. The Electrolux Service Representatives tried to resolve this issue in 8 phone calls that my husband placed without success. We just received false promises from same service technician and service people. This is when David and Metro Appliance came to the rescue. Metro Appliances didn't cause the issue but they took a responsibility making sure to make a customer happy. David procured new trim part in one day and have it ready for pick up next day free of charge. We need more people like Metro Appliances have to make our lives better. The products they sell and their showroom in Lowell AR are beautiful. I will recommend everyone I know to shop there."