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"Extremely disappointed in lack of service, accountability, communication and honesty. Based on good reviews in Angies List, we hired Madden to build a berm and plant 15 Arbor Vitae trees. Asked him specifically if planting in the summer heat was a problem, he assured us it was not. Within a week, two trees were dying. In less than a month, six more were browning and dying or dead. When calling Madden to address this he first stated we did not purchase the “optional warranty” on the trees. We quickly pointed out no such warrantee was ever mentioned and not listed in a single quote or email. In addition, every home and garden center provides a one year warrantee on trees and plants. After replacing one, he grudgingly agreed to replace four of the six dead trees and it took repeated emails and calls to get him to do that. A few others are not looking so good. To add to his growing list of double speak and inconsistency, he said we shouldn’t plant the replacement trees until the heat was over – a complete contradiction to what he told us before (see paragraph one). Even though we bought replacements for the dead trees he refused to plant with our own money, he wanted to charge us to replant those. We refused. I have used many local contractors for work on our home, some in the tens of thousands of dollars. I treat them fairly and pay on time. I have given many positive reviews here for my contractors and a few negative ones as well. My expectations are simple – value for what is paid, standing by your work, accountability for problems, and honesty. Madden Landscaping fell short in all areas. They are the worst company I have ever dealt out of dozens of contractors. See the pictures attached. Would you pay nearly $2000 for a row of trees that looked like this within 6 weeks? If you did, would you expect the landscaper who did this to stand behind their work? I have heard Angie’s List removes negative reviews for vendors who pay for advertising. I am also posting this on Consumer Checkbook, Yelp, Google reviews, and will be filing a complaint with the BBB."

"The minimum of work was done. Head gardener complained of his crew who spent most of the day sitting in the shade. Telephone or text messages to the main landscaper took days and days for brief responses. The growing/watering directions went unsaid. There was no check up by the management afterwards. A tree planted too deeply is dying. Replacement of dead plants seemed to cause a problem and we ended up replacing them ourselves."

"Great crew, happy and on site owner. I would definitely hire again."

"Mark has been closing my pool for several years, and I was always satisfied. He would show up on time, and did a good job, after which I would pay him...never a problem. This spring my pool pump needed repair, as the motor was shot. We agreed on a price, $475 including labor. Mark wanted the money up-front, as he needed to purchase the pump motor. This should have been a warning sign...however, since I’d had good experiences with him in the past, I gave him the check. He promptly deposited the check (April 19th) and since then has become virtually unreachable. I have sent him many text messages and Voice mails, querying the status of the repair. Only once, when I called from a landline at my work, did Mark actually answer the phone (I suspect because caller ID didn’t identify me as the caller). He gave me some excuse that his supplier had sent him the wrong part, but he would take care of it and do the repair next Tuesday. Needless to say he never showed up. In the meantime I’ve found several reports online of similar occurrences, where Mark takes a check and then just disappears. It is truly disappointing that he would do this."