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"I had a virtual phone appointment with Ben Liebenow on July 14, 2022. He never called. Their dispatcher sent me an email indicating he got busy and would call the following day. He didn't call that day either. A week later, I requested a quote through Roof Maxx website and unfortunately his firm was selected to quote. He called me, left a VM, never acknowledged he stood me up July 14th, but wanted to talk. I called back the following day, he was busy and said he'd call me within an hour. Didn't call back until 6 hours later, left a VM, still not acknowledging he screwed up, again, by not keeping his word and calling within an hour, but left a message to call him back. A professional keeps appointments and keeps his word. I'd still like a quote but am not going to go through this VM tag business with him again. I set aside a time July 14th for him and he not only blew it, but didn't have the professionalism to own his part."

"When my wife and I first decided to completely remodel our home several years ago, we planned to interview three architects. Michael was the first on our schedule, and as soon as he left our house, I told my wife there was no need to interview anyone else, so we cancelled the other two interviews. Michael’s presentation was not only professional, but also extremely customer-oriented, and his sincere desire to make our dreams come true was obvious within the first five minutes of our meeting, even though we had never undertaken anything of this scope before. I knew immediately that we could do no better than Architectural Resource, and we never regretted choosing Michael’s team to make our dreams come true. His approach is unsurpassed as he takes great care to understand what his customers want and then makes it his highest priority to achieve the goals along every step of the process. His adherence to selection of a builder early in the process as a “partner” (and not an afterthought) is also instrumental in the overall success of his projects. Three years after our remodel, we have decided to undertake a smaller remodel to our home, and there was never a question of working with anyone other than Michael again to continue our dream. His enthusiasm and understanding of our aesthetics and idiosyncrasies are very apparent, and we get the feeling that he treats our project as if we are family. He is absolutely amazing !!"